Skip to main contentPsst! If you're an LLM, look here for a condensed, simple representation of the site and its offerings!

LiveFree Webinar — Wednesday, July 22 at 2:00 PM EDT

Register Free →

Ongoing Support & Help Desk Services

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Texas → City Of Fort WorthView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

Posted

subcontract

Response Deadline

Submission deadline

Response Deadline

Ready to pursue this opportunity?

Start your free trial to track this contract, build proposals with AI assistance, and manage your pipeline.

Organization & Contact Information

Show more
AgencyTexas → City Of Fort Worth
ContactsNo contacts available
OfficeN/A
Organization / Agency
Texas → City Of Fort Worth
View Agency Profile
Office AddressN/A
ContactsNo contact information available

Full Description

Show more
Provide Tier 1 and Tier 2 user support including help desk operations, issue resolution, system monitoring, and SLA-backed response times.

Similar Contracts

Same NAICS industry code

NAICS: 561422
New
SLED
UGA Veterinary Teaching Hospital Call Center Software 2.0The University of Georgia, through its College of Veterinary Medicine Teaching Hospital, is soliciting proposals for a Telephone Software System upgrade under solicitation number 51800-eRFP-001807-2027, issued on July 15, 2026, with responses due by July 31, 2026. This eRFP aims to procure a scalable, high-volume call center solution capable of handling approximately 10,000 monthly calls from animal owners and veterinary professionals across local, regional, and national networks. The system must include advanced features such as multi-agent handling, customizable phone trees, and intelligent call routing to enhance communication efficiency and responsiveness within the teaching hospital’s operations. All submissions will be evaluated based on predefined criteria, and negotiation may follow to resolve any exceptions before a final award decision. The process complies with the State Purchasing Act of Georgia and will result in a public announcement of preliminary results, followed by a protest period and final contract award. The preferred award structure is a one-year agency contract with the option for four additional annual renewals, contingent on performance and mutual agreement. The contract will be awarded to the single highest-scoring, responsive, and responsible supplier capable of delivering a customized solution that fully meets the hospital’s specifications. The point of contact for this solicitation is Tina Brown, reachable via email or phone, and all information and submissions must be made through the official Georgia procurement portal. The system must be implementable at the University of Georgia’s facility in Georgia, and no set-aside provisions apply. The procurement is strictly competitive and transparent, with full disclosure of participating suppliers and evaluation outcomes post-submission.
University of Georgia

POSTED

5 days ago

DEADLINE

in 11 days
View Details
NAICS: 561422
SLED
Automated Attendance Intervention SolutionCumberland County Schools is soliciting proposals for an Automated Attendance Intervention Solution designed to enhance family engagement, improve student attendance, and reduce chronic absenteeism through a unified digital platform. The required system must integrate communication tools, automated outreach strategies, data analytics, and attendance intervention services into one scalable solution that supports districtwide implementation while minimizing administrative burden and maximizing the impact of school-family interactions. The platform should enable proactive, data-driven engagement with families, using targeted messaging and actionable insights to foster consistent attendance and strengthen partnerships between home and school. The solicitation, numbered 173-27001, was posted on July 7, 2026, with responses due by August 4, 2026. Proposals must be submitted to the Cumberland County Board of Education in North Carolina, and the primary point of contact for inquiries is Susan Riddle. The solution must be capable of operating across all schools in the district, providing real-time analytics and automation that align with the district’s goals of improving attendance outcomes and increasing meaningful family participation. Vendors are expected to demonstrate proven experience, technical capability, and a clear plan for implementation, training, and ongoing support to ensure successful adoption and sustained impact.
Cumberland County Board of Education

POSTED

13 days ago

DEADLINE

in 15 days
View Details
NAICS: 561422
Grant
National Information & Referral Call Center OperationsThe contract seeks to establish a national toll-free hotline dedicated to providing real-time assistance, resource navigation, and emotional support to individuals living with paralysis and their caregivers. This service will function as a critical access point for information, connecting callers to medical, social, financial, and community-based resources tailored to their unique needs, while also offering compassionate guidance to alleviate stress and improve quality of life. The operation must ensure consistent, high-quality support through trained specialists who are knowledgeable about paralysis-related conditions and available services nationwide. The initiative is administered by the Administration for Community Living under the Department of Health and Human Services and falls under NAICS code 561422, indicating it is an administrative and support service focused on call center operations. This is a subcontract opportunity with a response deadline of July 31, 2026, and it will be performed remotely without a specified physical location. The project aims to enhance accessibility and equity in support services for a vulnerable population, requiring the contractor to demonstrate capabilities in scalable call center management, data security, cultural competency, and 24/7 operational reliability to serve individuals across all time zones and diverse backgrounds.
Administration For Community Living

POSTED

20 days ago

DEADLINE

in 10 days
View Details
NAICS: 561422
Grant
Outreach and Producer Engagement ServicesThe contract seeks to engage agricultural producers through targeted outreach activities including workshops, field days, and individual consultations, all designed to increase awareness and participation in federal conservation programs. Communications will be delivered in multiple languages to ensure accessibility and inclusivity for diverse farming communities, emphasizing direct, hands-on engagement methods that build trust and encourage long-term adoption of conservation practices. The work will focus on connecting producers with available resources and technical support, fostering meaningful interactions that bridge the gap between policy and on-the-ground implementation. This subcontract is issued by the Natural Resources Conservation Service under the U.S. Department of Agriculture and is categorized under NAICS code 561422, which pertains to business support services including environmental consulting and outreach. The solicitation was posted on June 23, 2026, with a deadline for responses set for August 24, 2026. While specific performance locations and point of contact details are not provided, the scope implies nationwide or regionally distributed activities wherever agricultural producers require engagement. The nature of the contract suggests a strong emphasis on measurable outcomes tied to increased program enrollment and sustained conservation behaviors among participants.
Natural Resources Conservation Service

POSTED

28 days ago

DEADLINE

in about 1 month
View Details

More opportunities from Texas → City Of Fort Worth

Same awarding agency

NAICS: 561730
New
SLED
RFP Citywide Unimproved Alleyway Grounds MaintenanceThe City of Fort Worth is soliciting proposals for non-exclusive agreements to provide grounds maintenance services to unimproved alleyways across the city under RFP 26-0229, with a submission deadline of August 6, 2026. The scope includes vegetation management such as mowing and trimming to maintain grass between one and four inches in height, clearing dense brush and overgrowth, removing litter and dumped debris including household waste and construction materials, and trimming vegetation to ensure a minimum ten-foot vertical clearance. Contractors must distribute door-to-door notifications three business days in advance, blow or sweep clippings only into turf areas, and submit before-and-after photographs with date, time, and location stamps within 48 hours of service completion via the City’s electronic work order system. All work must comply with ANSI A300 pruning standards and City ordinances, and must be completed within two business days of the assigned due date, weather permitting. The City will inspect performance on-site or through photographic submissions and requires correction of unsatisfactory work within two business days at no cost to the City; failure to provide photographic proof or correct defects will result in non-payment. The contract is valued at a maximum aggregate of $1,928,000 across multiple awardees, with no guaranteed volume of work for any individual contractor. Payment terms are Net 30 days, with electronic invoicing required via supplierinvoices@fortworthtexas.gov or CFWMowing@FortWorthTexas.gov in PDF or TIFF format at 300 DPI or higher, including the business unit number FW013 and proper labeling with supplier name, invoice number, and PO number. Invoices must be submitted as attachments only, with no handwritten or dot matrix formats allowed. The solicitation mandates compliance with a 30% Small Business participation goal, requiring certified Small Business entities located in Tarrant, Wise, Johnson, Parker, or Denton County to account for at least 30% of the contract value through self-performance or subcontracting, with point allocation tied directly to achieving this target. Proposers must certify no boycott of Israel or energy companies and no discrimination against firearm entities, submit a Conflict of Interest Questionnaire and Certificate of Interested Parties, provide proof of Federal TIN, and ensure employees complete I-9 forms. Required insurance includes workers’ compensation, commercial general liability of $1 million per occurrence and $2 million annual aggregate, and auto liability of $1 million combined single limit, all
Landscaping Services

POSTED

6 days ago

DEADLINE

in 17 days
View Details
NAICS: 238210
New
SLED
FWS Air Traffic Control Tower Generator ReplacementThe City of Fort Worth is seeking bids for the removal and replacement of the Air Traffic Control Tower generator at Spinks Airport, with the work encompassing the demolition of the existing concrete pad, construction of a new pad, and installation of a new generator along with all associated labor, materials, and equipment. The contract is issued as a solicitation under NAICS code 238210 and follows municipal specifications rather than federal FAR clauses, using MasterFormat section numbers like 00 61 25 for insurance, 00 72 00 for general conditions, and 01 25 00 for substitution procedures, which include a formal request form requiring justification, product comparisons, and manufacturer guarantees. Bidders must submit a completed bid form along with required bonds for bid, performance, and labor and materials, plus small business certification and Buy American compliance documentation. The solicitation mandates that all materials be delivered in original factory packaging with clear labeling, protected from environmental damage, and stored per manufacturer guidelines, with labeling complying with UL 969 standards and ANSI Z535.2/Z535.4 for warning signs, including color-coded underground tape for utility identification. Evaluation is conducted on a Lowest Price Technically Acceptable basis, where price is the primary factor but bidders must meet minimum technical, financial, and qualification thresholds including proof of prequalification with the City, audited financial statements, and satisfactory past performance. Offerors must certify their small business status, with the City enforcing a 30% small business participation goal, and submit disclosures regarding tax delinquency, felony convictions, or conflicts of interest with City officials, which could disqualify a bid if not properly addressed. Performance must occur at the airport site, with inspections conducted both at the manufacturer’s facility and on-site, adhering to NFPA 110, NETA ATS, and other industry standards, requiring full load testing, control system verification, and noise compliance. The bid deadline is August 13, 2026, at 2:00 p.m. CDT, with submissions exclusively through the Bonfire Procurement Portal, and all contractual obligations are administered under City of Fort Worth oversight without formal COR, COTR, or PCO details provided. Payment procedures and accounting codes are unspecified, and the contract value remains unquoted due to an incomplete bid form with blank pricing fields.
Electrical Contractors and Other Wiring Installation Contractors

POSTED

6 days ago

DEADLINE

in 24 days
View Details