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Digital Customer Support (Chat & Email)

Active
Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract entails providing real-time digital customer support to Department of Defense personnel, focusing on resolving issues related to the Defense Travel System (DTS) through live chat and email channels. This includes assistance with login difficulties, voucher errors, and answering policy-related questions to ensure smooth travel processes. The service aims to enhance user experience by offering timely and effective troubleshooting support. This subcontract is managed by the Defense Human Resources Activity within the Department of Defense and is designated under NAICS code 561422, which pertains to customer service centers. The place of performance is located in Chantilly, Virginia, with a postal code of 20151. The contract was posted on February 27, 2026, and is geared towards strengthening travel support services for DoD personnel by leveraging digital communication platforms.

General Info

Provide real-time digital support for Defense Travel System issues via chat and email to DoD personnel.

Agency

Department Of Defense → Defense Human Resources ActivityView Agency

NAICS

561422 - Telemarketing Bureaus and Other Contact CentersView NAICS

Place of Performance

Chantilly, VA, 20151, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

Posted

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Organization & Contact Information

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AgencyDepartment Of Defense → Defense Human Resources Activity
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of Defense → Defense Human Resources Activity
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Office AddressN/A
ContactsNo contact information available

Full Description

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Deliver real-time travel assistance to DoD personnel via live chat and email, resolving DTS login issues, voucher errors, and policy questions.

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