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Tier 1/2 Help Desk Support Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The contract provides Tier 1 and Tier 2 help desk support services for users of the Department of Homeland Security's Science and Technology Directorate, focusing on frontline technical assistance including incident triage, password resets, software troubleshooting, and ticket management through the ServiceNow platform. The work will be performed primarily in Reston, Virginia, with a zip code of 20191, and is structured as a subcontract under a Total Small Business Set-Aside, meaning only small business concerns certified by the SBA are eligible to compete. The North American Industry Classification System code is 541511, indicating it falls under custom computer programming services. The opportunity was posted on July 7, 2026, and is managed by the DHS Science and Technology Acquisition Division. While specific contract duration, value, or performance timelines are not included in the provided data, the emphasis on ServiceNow ticketing and direct user support underscores the need for reliable, responsive, and technically proficient personnel to maintain operational continuity for DHS S&T end users. The set-aside designation ensures the contract is reserved exclusively for small businesses, promoting agency goals related to small business participation in federal contracting.

General Info

Tier 1 and Tier 2 help desk support for DHS S&T using ServiceNow, small business set-aside, Reston, Virginia.

Agency

Department Of Homeland Security → Sci Technology Acq DivisionView Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

Reston, VA, 20191, USA

Set-Aside

SBA

Documents

This scope was carved out of 70RSAT25FC0000007.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Information Technology Support Services (ITSS)

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Timeline

PostedJul 7

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → Sci Technology Acq Division

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Homeland Security → Sci Technology Acq Division

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide frontline technical support including incident triage, password resets, software assistance, and ticketing via ServiceNow for DHS S&T users.

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