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Tier 1 & 2 Functional Help Desk Support

Active

Federal

Response Deadline09/30/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity, titled Tier 1 and 2 Functional Help Desk Support, is a Small Business Set Aside under NAICS code 541513 for the Department of Defense, specifically the AFLCMC C3MK. The contractor will provide global functional operations help desk services for prime contractors on Airspace Mission Planning Division projects, offering 24/7/365 user support and initial triage for C2 applications across all time zones. Operations will be conducted within government-provided secure cloud environments, requiring personnel to maintain active security clearances for work on both classified and unclassified networks. The primary deliverables include resolved user tickets and detailed functional support logs. The response deadline for this opportunity is September 30, 2026.

General Info

Small business subcontract for 24/7 DoD functional help desk support, deadline September 30, 2026.

Agency

Department Of Defense → FA2318 Aflcmc C3MKView Agency

NAICS

541513 - Computer Facilities Management ServicesView NAICS

Place of Performance

0, IL, 62225, USA

Set-Aside

SBA

Documents

This scope was carved out of AEROS.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFI: Air Force Enterprise Rapid Operations Support (AEROS)

AI Contract Breakdown

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Timeline

PostedSep 1

subcontract

Response DeadlineSep 30

Submission deadline

Response Deadline

09/30/2026, 09:00:00 PM UTCin 27 days

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Organization & Contact Information

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AgencyDepartment Of Defense → FA2318 Aflcmc C3MK

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → FA2318 Aflcmc C3MK

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs global functional operations help desk services for prime contractors on AFLCMC Airspace Mission Planning Division projects. Provides 24/7/365 functional aid, user support for C2 applications, and initial triage of user issues across all time zones using government-provided secure cloud environments. Requires active security clearances for operation on classified and unclassified networks. Delivers resolved user tickets and functional support logs.

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