This Government Contract opportunity from Louisiana was posted on May 12, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier 1 & Tier 2 Help Desk Support

Closed

State & Local

Submission Closed06/11/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

New

International

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about 19 hours ago

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AI Contract Overview

The contract seeks qualified vendors to provide Tier 1 and Tier 2 help desk support services to staff of the Sewerage & Water Board of New Orleans, focusing on frontline IT assistance including troubleshooting hardware and software issues, password resets, account management, and proper escalation of unresolved issues to higher-tier technical teams. This support is critical to maintaining operational continuity for agency personnel and requires responsive, reliable service capable of handling day-to-day technical challenges without disruption. The opportunity is classified as a subcontract with a NAICS code of 541519, indicating it falls under other computer-related services. It was posted on May 12, 2026, with a firm deadline for responses on June 11, 2026, at 5:00 PM. The performance location is tied to the Sewerage & Water Board of New Orleans in Louisiana, though specific address details are not provided. Interested parties must submit proposals through the Louisiana Office of State Procurement portal, with no set-aside information or point of contact details available in the posting.

General Info

Provide Tier 1 and Tier 2 IT support for Sewerage & Water Board of New Orleans staff.

Agency

Louisiana → Sewerage & Water Board of New OrleansView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

LA, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-SWB-30.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

IT Professional Services

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedMay 12

subcontract

Response DeadlineJun 11

Deadline has passed

Submission Closed

06/11/2026, 05:00:00 PM UTC

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Organization & Contact Information

AgencyLouisiana → Sewerage & Water Board of New Orleans

ContactsNo contacts available

OfficeN/A

Organization / Agency

Louisiana → Sewerage & Water Board of New Orleans

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide frontline IT support for SWBNO staff, including troubleshooting hardware/software issues, password resets, account management, and escalation to higher-tier support.

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