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Tier 1 and Tier 2 Help Desk Support

Active

State & Local

Response Deadline08/10/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract seeks a subcontractor to provide Tier 1 and Tier 2 help desk support for the New Orleans Regional Transit Authority, focusing on frontline technical assistance for staff experiencing issues with desktop systems, mobile devices, and enterprise applications. Responsibilities include managing support tickets, performing password resets, installing and configuring software, and escalating unresolved or complex issues to higher-tier support teams when necessary. The work must be delivered in accordance with established service levels and ticketing protocols to ensure timely resolution and minimal disruption to agency operations. This opportunity is posted under NAICS code 541512 for computer systems design and related services and is classified as a subcontract with a response deadline of August 10, 2026. The contract is issued by the Louisiana Department of Administration on behalf of the New Orleans Regional Transit Authority, with performance expected to support the agency’s internal IT needs across its operational footprint. While specific location details are not provided, the scope implies on-site and remote support capabilities will be required to serve NORTA employees effectively. Interested parties must submit proposals prior to the deadline to be considered for award.

General Info

Provide Tier 1 and Tier 2 help desk support for NORTA staff on desktops, mobile devices, and apps by August 10, 2026.

Agency

Louisiana → New Orleans Regional Transit AuthorityView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

LA, US

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedJul 7

subcontract

Response DeadlineAug 10

Submission deadline

Response Deadline

08/10/2026, 07:00:00 PM UTCin 20 days

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Organization & Contact Information

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AgencyLouisiana → New Orleans Regional Transit Authority

ContactsNo contacts available

OfficeN/A

Organization / Agency

Louisiana → New Orleans Regional Transit Authority

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Frontline technical support for NORTA staff on desktop, mobile, and application issues, including ticketing, password resets, software installation, and escalation to higher-tier teams.

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