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Tier 1 Help Desk Support

Active

Federal

Response Deadline08/05/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract is for Tier 1 Help Desk Support services to be performed at Rock Island, Illinois, under a Service-Disabled Veteran-Owned Small Business Set Aside. The work involves providing first-level technical support through phone, email, and web ticketing systems, including initial troubleshooting of IT issues and proper escalation using Department of Defense-specific systems such as IRC-IS and JACKS. The solicitation was posted on July 22, 2026, with a response deadline of August 5, 2026, and is classified as a subcontract under NAICS code 541512 for Computer Systems Design and Related Services. The contracting activity is under the Department of Defense, identified as W6QK Acc-Ri.

General Info

Tier 1 help desk support at Rock Island IL for DoD using IRC-IS and JACKS, SDVOSB set aside.

Agency

Department Of Defense → W6QK Acc-RiView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Rock Island, IL, 61299, USA

Set-Aside

SDVOSBC

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedJul 22

subcontract

Response DeadlineAug 5

Submission deadline

Response Deadline

08/05/2026, 03:00:00 PM UTCin 10 days

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Organization & Contact Information

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AgencyDepartment Of Defense → W6QK Acc-Ri

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → W6QK Acc-Ri

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide first-level technical support via phone, email, and web ticketing systems; perform initial troubleshooting and escalate issues using DoD systems like IRC-IS and JACKS.

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