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Tier 2/Tier 3 Help Desk & Systems Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This contract involves providing Tier 2 and Tier 3 help desk and systems support services under a service-level agreement framework. The scope includes technical support, troubleshooting, system enhancements, and training for users of the PRISM system at both the Federal Retirement Thrift Investment Board (FRTIB) and the Interior Business Center (IBC). It is a subcontract awarded by the Department of the Interior’s IBC Acquisition Services Directorate and is classified under the NAICS code 541519, which pertains to other computer-related services. The contract is focused on ensuring high-quality assistance and system maintenance to optimize PRISM operations, supporting end users throughout the involved agencies. While specific details such as solicitation number, place of performance, or set-aside status are not provided, the work centers on maintaining smooth system functionality and user proficiency through both direct support and ongoing system improvements. This effort aims to enhance user experience and system reliability for the agencies involved.

General Info

Provide Tier 2/3 help desk, system support, enhancements, and training for PRISM system users.

Agency

Department Of The Interior → Ibc Acq Svcs Directorate (00004)View Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

VA

Set-Aside

NONE

Documents

This scope was carved out of 140D0426Q0236.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

D--The Department of the Interior (DOI), Interior Business Center (IBC), Financial Management Directorate (FMD) PRISM SaaS

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Timeline

PostedMay 5

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Organization & Contact Information

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AgencyDepartment Of The Interior → Ibc Acq Svcs Directorate (00004)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of The Interior → Ibc Acq Svcs Directorate (00004)

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Office AddressN/A

ContactsNo contact information available

Full Description

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SLA-governed technical support, troubleshooting, system enhancements, and training for PRISM users across FRTIB and IBC.

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