Tier 3 Microsoft Enterprise Support for SECRET Networks

The contract involves providing around-the-clock Tier 3 escalation support specifically for Microsoft product outages within SECRET-level Department of Defense networks. Responsibilities include incident triage, resolving issues, and coordinating directly with Microsoft engineering teams to ensure timely restoration of services. This support is critical to maintaining operational continuity and security within sensitive DoD environments. Issued by the Navsup Fleet Logistics Center Norfolk under the Department of Defense, the subcontract is categorized under NAICS code 541512, which pertains to computer systems design services. The solicitation was posted on May 12, 2026, with a response deadline of May 26, 2026, reflecting a narrowly defined timeframe for proposals. Although details such as set-aside status, specific location of performance, and points of contact are not disclosed, the primary focus remains on ensuring high-level technical support to sustain mission-critical Microsoft infrastructure on secret networks.