This Government Contract opportunity from Department Of Defense was posted on June 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Tier One Technical Help Desk Support

Closed

Federal

Submission Closed06/30/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Program Implementation and Training Specialist

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Fleet Management Information System (FMIS) Specialist

Department of Public Works

POSTED

about 21 hours ago

DEADLINE

in 20 days

AI Contract Overview

This contract entails providing first-level technical support specifically for chemical, biological, radiological, and nuclear (CBRN) related inquiries. Support will be delivered through phone and email communications, with all interactions logged into the IRC-IS ticketing system. The contractor is expected to resolve routine issues efficiently, maintaining a 90% accuracy rate without errors and ensuring responses are provided within one business day. The opportunity is classified as a subcontract under the NAICS code 541512, which corresponds to computer systems design services. It is issued by the Department of Defense through the office identified as W6QK Acc-Ri, with the primary place of performance located in Rock Island, zip code 61299. The solicitation was posted in mid-June 2026, and responses are due by the end of that month. This contract focuses on delivering timely and reliable Tier One technical help desk support for defense-related CBRN inquiries.

General Info

Provide Tier One CBRN technical support via phone/email with 90% accuracy within one business day.

Agency

Department Of Defense → W6QK Acc-RiView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Rock Island, IL, 61299, USA

Set-Aside

NONE

Documents

This scope was carved out of W519TC-26-R-IRCS.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Information Resource Center (IRC) Support Services at Rock Island Arsenal

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJun 16

subcontract

Response DeadlineJun 30

Deadline has passed

Submission Closed

06/30/2026, 03:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → W6QK Acc-Ri

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → W6QK Acc-Ri

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide first-level technical support for CBRN-related inquiries via phone and email, log tickets into IRC-IS, and resolve routine issues with a 90% error-free rate and one-business-day response time.