This Combined Synopsis/Solicitation opportunity from Department Of Veterans Affairs was posted on September 12, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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U099--VA Contact Center Training

Awarded

36C10G24Q0139Federal

Submission Closed08/05/2024, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 611430

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about 23 hours ago

DEADLINE

in 22 days

AI Contract Overview

The Department of Veterans Affairs, through the Veterans Health Administration Office of Integrated Veteran Care, sought industry-recognized Commercial Off-the-Shelf contact center training services under solicitation 36C10G24Q0139. This single-award contract, set aside for Service-Disabled Veteran-Owned Small Businesses under NAICS code 611430, required the delivery of live virtual instructor-led classrooms and optional self-paced eLearning. The training focused on soft skills, management, and operational metrics for Customer Service and Veteran and Family Member Programs staff over a base period and two option years. The procurement process included a formal Request for Quote and an amendment that provided an updated Performance Work Statement and clarified instructor qualifications and virtual classroom requirements. Following the evaluation of quotes and past performance, the contract was awarded to SANPAKU LLC on September 9, 2024, for a total amount of 194,488.00 dollars. The awarded services encompass program management, virtual live training classrooms, and eLearning licenses.

General Info

Agency

Department Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

Contract Value

$163,788

NAICS

611430 - Professional and Management Development Training

Place of Performance

VA, USA

Set-Aside

SDVOSBC

Awardee

KATALYST CONSULTING PARTNERS L.L.C.

Award Issued Date

09/30/2024, 12:00:00 AM UTC

Documents

Amendment 0001 - Solicitation 36C10G24Q0139

17 pages · amendment

High

Attachment B - Pricing Spreadsheet

1 page · specifications

High

Attachment B - Pricing Spreadsheet Updated

1 page · specifications

High

Attachment E: Contractor Questions and Answers - RFQ 36C10G24Q0139

14 pages · q-and-a

High

Solicitation 36C10G24Q0139

rfq

High

Solicitation 36C10G24Q0139 - VA Contact Center Training

3 pages · rfq

High

VA Contact Center Training Delivery Performance Work Statement

16 pages · sow

High

Attachment D - Questions

2 pages · q-and-a

Low

Award Notice 36C10G24C0009 - VA Contact Center Training

1 page · award

Low

RFQ 36C10G24Q0139 Past Performance Questionnaire

3 pages · past-performance

Low

AI Contract Breakdown

Uniform Contract Format

Contract not broken down yet

CLEATUS splits the solicitation into Uniform Contract Format (UCF) sections: scope, pricing, deliverables, and evaluation criteria.

Timeline

3 updates

PhaseAwarded

PostedJul 11

Presolicitation

Type ChangedJul 17

Presolicitation → Combined Synopsis

Notice updatedJul 25

The notice description changed.

Notice updatedSep 12

Notice details unchanged. Attachments may have changed.

Notice updatedSep 12

Notice details unchanged. Attachments may have changed.

AwardedSep 30

Contract was awarded

Submission Closed

08/05/2024, 07:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

Contacts1 person available

OfficeFREDERICKSBURG, VA, 22408, USA

Organization / AgencyDepartment Of Veterans Affairs → Strategic Acquisition Center Fredericksburg (36C10G)

Office AddressFREDERICKSBURG, VA, 22408, USA

Contacts

Jennifer BalsigerJennifer Balsiger

contact@example.gov

Full Description

Update: Amendment 1 is issued on July 25, 2024. Draft RFQ Notice Sources Sought Notice Page 5 of 5 RFQ Notice *= Required Field Sources Sought Notice Page 1 of 5 Purpose Veterans Health Administration (VHA) Office of Integrated Veteran Care (IVC) is seeking services in support of VA Contact Center Training. This is a Combined Synopsis/Solicitation for VA Contact Center Training services in accordance with the format in Federal Acquisition Regulation (FAR) subpart 12.6, Streamlined Procedures for Evaluation and Solicitation for Commercial Items, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. Solicitation number 36C10G24Q0139 is issued for this combined synopsis/solicitation; this solicitation is being issued as a Request for Quote (RFQ). This combined synopsis/solicitation incorporates provisions and clauses in effect through Federal Acquisition Regulation; Federal Acquisition Circular (FAC) FAC 2024-04, 05/01/2024. Requirement Description: VA Contact Center Training Services The Government reserves the right to award without discussions. The associated North American Industrial Classification System (NAICS) code for this procurement is 611430 Professional and Management Development Training and the associated size standard is $15 million employees. This procurement action is issued as a set-aside for Service Disabled, Veteran Owned, Small Business (SDVOSB). This acquisition is for a single award contract in accordance with FAR Part 13.5. Points of Contact Contracting Officer: Justin Sink, VA Strategic Acquisition Center Virginia (SAC-V), Email: Justin.Sink@va.gov Contract Specialist: Jennifer Balsiger, VA Strategic Acquisition Center Virginia (SAC-V), Email: Jennifer.Balsiger1@va.gov Offers Offers are due no later than August 5, 2024, by 3:00PM Eastern. Responses are to be emailed to the following: Justin.Sink@va.gov and Jennifer.Balsiger1@va.gov All email correspondence for this RFI must reference VA Contact Center Training and Company Name in the subject line of the email as follows: VA Contact Center Training Draft RFQ _Company Name ///////////////////////////////////////////////////////////// Nothing Follows ///////////////////////////////////////////////////////////////