Unarmed security guard services for San Antonio State Hospital

The Texas Health and Human Services Commission is soliciting competitive bids under IFB HHS0018023 to establish unarmed security guard services for the San Antonio State Hospital (SASH). The primary scope of work requires a 24/7 manned presence with one officer at the New Braunfels Gate. To qualify, vendors must maintain a local San Antonio office within 10 miles of the facility and provide security vehicles from model years 2020-2024 equipped with light bars and dash cams. The contract mandates strict adherence to patient confidentiality laws, SASH safety policies, and requires comprehensive Texas Department of Public Safety criminal and sex offender background checks for all personnel. The award will be based on a Best Value Standard, evaluating bidders on their ability to meet specifications, performance delivery, and pricing. Bidders must submit their responses by December 8, 2026, via email, USB drive, or the online bid room, ensuring all documents are in Microsoft Office or PDF formats. Contractual requirements include compliance with the Texas Prompt Payment Act for monthly invoicing, mandatory cybersecurity training, and adherence to various non-discrimination and equal employment opportunity laws. Performance standards require a response time of four hours for standard service calls and one hour for emergency services.