This Government Contract opportunity from Arkansas was posted on May 7, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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User Training, Technical Support & Help Desk

Closed

State & Local

Submission Closed07/17/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541513

New

Managed Information Technology Services

Solicitation # managed-information-technology-services

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Housing Authority of the City of Los Angeles

POSTED

DEADLINE

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544_ADMINISTRATION UNIT

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Cisco NX-OS Implementation and Migration EngineeringThis subcontract for the East Riding of Yorkshire Council focuses on the implementation of network architecture and service migration for data centre projects. The selected provider will be responsible for configuring Cisco NX-OS switches and executing the migration of workloads and traffic from ACI to NX-OS. The scope of work includes comprehensive system validation and cut-over activities to ensure the delivery of a fully operational Cisco NX-OS based data centre network. Qualified candidates must hold a CCNP or Cisco Certified Specialist - Data Center Implementation certification. The opportunity was posted on October 27, 2026, with a response deadline of November 11, 2026. This project falls under NAICS code 541513 and involves supporting prime contractors to modernize the council's network infrastructure.

East Riding of Yorkshire Council

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DEADLINE

Website Maintenance and Technical SupportThis subcontract for Website Maintenance and Technical Support serves Southern Electric Power Distribution Plc, focusing on the stability and availability of their website projects. The scope of work involves providing prime contractors with essential technical support and routine maintenance, including software updates, patching, performance monitoring, and the troubleshooting of website errors. The primary objectives of the contract are to maintain consistent website uptime and ensure the timely resolution of technical support tickets. Interested parties should note that the response deadline is November 21, 2026, and the project falls under NAICS code 541513.

Southern Electric Power Distribution Plc

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DEADLINE

Vocera System Maintenance and Premier Plus Support ServicesThe Vocera System Maintenance and Premier Plus Support Services subcontract is a Service-Disabled Veteran-Owned Small Business set-aside issued by the Department of Veterans Affairs Technology Acquisition Center Nj. The contract focuses on providing technical maintenance and administrative management for prime contractors operating within VA medical centers. Key responsibilities include executing software upgrades, managing databases, configuring badges, administering call routing, and performing vulnerability remediation. The selected provider must ensure all work adheres to strict federal standards, including Zero Trust VA Critical Security Controls, IPv6 compliance, and ESSN reduction requirements. The primary deliverables for this engagement are a fully operational system and detailed vulnerability remediation reports. This opportunity falls under NAICS code 541513 and requires responses by November 2, 2026.

Technology Acquisition Center Nj (36C10B)

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DEADLINE

NOAA Corporate Database & Security Compliance SupportThe NOAA Corporate Database and Security Compliance Support subcontract focuses on providing essential backend database maintenance and IT security compliance for prime contractors working on NOAA Coast Pilot Production System projects. The scope of work includes the maintenance of NOAA corporate databases, security software, and desktop operating systems to ensure full alignment with NOAA IT security directives and International Hydrographic Organization standards. To execute these tasks, personnel are required to utilize VPN accounts and CAC authentication. Managed under NAICS code 541513 for the Department of Commerce NOAA, the project is based in Silver Spring. The primary deliverables include the maintenance of a fully compliant database environment and the submission of monthly reports detailing system security and stability. Interested parties should note the response deadline of November 6, 2026.

Department Of Commerce Noaa

POSTED

DEADLINE

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244-NETWORK Contract Office 4 (36C244)

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DEADLINE

WDXRF Software Updates and Hardware Upgrades

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DoIT - Dept Of Information Technology - Administration

POSTED

DEADLINE

Post-Implementation Support and MaintenanceThis subcontract for the University of Louisville focuses on providing post-implementation support and maintenance for SaaS platform projects. The selected provider will deliver tiered technical support, manage software updates, and handle account management through remote support tools and help desk ticketing systems. Performance is measured by system availability and the successful resolution of support tickets in accordance with established Service Level Agreements for response and resolution times. The opportunity is categorized under NAICS code 541513 and was posted on October 26, 2026. Interested parties must submit their responses by the deadline of November 9, 2026.

University of Louisville

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DEADLINE

IT Installation and Training ServicesThis subcontract for IT Installation and Training Services supports the Maryland Department of Information Technology by providing physical hardware installation and end-user training for prime contractors. The scope of work specifically involves the deployment of 10 Dell Pro 3 16 systems and their associated docks utilizing standard IT deployment tools. The primary deliverables include fully operational hardware systems and the successful completion of required training sessions. Eligible bidders must hold Minority Business Enterprise certification to qualify for this opportunity. The project falls under NAICS code 541513 and is managed by the Maryland Department of Information Technology Administration. Interested parties must submit their responses by the deadline of November 5, 2026.

DoIT - Dept Of Information Technology - Administration

POSTED

DEADLINE

Microsoft Licensing Management and IT Support ServicesThe Microsoft Licensing Management and IT Support Services subcontract involves providing administrative and technical management of the Microsoft environment for prime contractors working on The Spencer Academies Trust projects. The selected provider will be responsible for monitoring license usage, optimizing the license mix, assisting with compliance audits, and delivering technical support through the M365 Admin Center. Key deliverables include a managed license environment and regular compliance reports. To be eligible, providers must hold Microsoft partner status and maintain a recognized security certification, such as Cyber Essentials, Cyber Essentials Plus, or ISO27001. The solicitation was posted on October 26, 2026, with a response deadline of November 23, 2026. This opportunity falls under NAICS code 541513 and is specifically tailored for the operational needs of The Spencer Academies Trust.

The Spencer Academies Trust

POSTED

1 day ago

DEADLINE

in 26 days

AI Contract Overview

The contract requires the provision of comprehensive user training, technical support, and help desk services to support Arkansas Department of Transportation staff and their subrecipients, ensuring seamless operation of critical systems through SLA-driven service levels that guarantee 99.9999% uptime. The scope includes the development and maintenance of detailed documentation and user guides to empower end users, as well as responsive, skilled assistance to resolve issues promptly and minimize operational disruptions. All services must be delivered with a strong focus on reliability, user empowerment, and continuous improvement. The solicitation is classified as a subcontract under NAICS code 541513 and was posted on May 7, 2026, with a response deadline of July 17, 2026. The contracting agency is the Arkansas Department of Transportation's Equipment and Procurement division, and the work is to be performed in support of Arkansas state operations. There is no specified set-aside type or detailed point of contact provided, and all submissions must be made through the official BidExpress portal linked in the contract data.

General Info

Provide training, technical support, and help desk services for Arkansas Department of Transportation staff.

Agency

Arkansas Department of Transportation - Equipment and Procurement

NAICS

541513 - Computer Facilities Management Services

Place of Performance

AR, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP-26-001H.

The full solicitation package (4 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

RFP-26-001H

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedMay 7

subcontract

Response DeadlineJul 17

Deadline has passed

Submission Closed

07/17/2026, 09:00:00 PM UTC

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Organization & Contact Information

AgencyArkansas Department of Transportation - Equipment and Procurement

ContactsNo contacts available

OfficeN/A

Organization / AgencyArkansas Department of Transportation - Equipment and Procurement

Office AddressN/A

ContactsNo contact information available

Full Description

Deliver user training, technical support, and help desk services for ARDOT staff and subrecipients, including documentation, user guides, and SLA-backed support to maintain 99.9999% uptime.