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USPTO CIO HELP DESK SERVICES

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DOC52PAPT0801020Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

The United States Patent and Trademark Office (USPTO) is seeking a contractor to provide Information Technology Help Desk Services for its Chief Information Officer (CIO) through solicitation number DOC52PAPT0801020. This requirement is for support services similar to those currently performed under an existing Facilities Management and End User Support contract and is aimed at addressing a call volume of at least 600 calls per day. The contract will have a one-year base performance period with four one-year option periods, and the anticipated award is targeted for summer 2008. This procurement is a 100% small business set-aside under NAICS code 541519, which covers other computer-related services, with a size standard of $23 million. The solicitation will be posted online around June 1, 2008, and all relevant information and communications will be handled solely through the USPTO procurement website and designated email contacts. This solicitation replaces two earlier synopses that were published in February 2008 for separate Tier 1 and Tier 2/3 help desk services, which have now been combined into a single opportunity. Notably, the prior conflict of interest restriction—preventing vendors who received the Tier 1 contract from receiving Tier 2 and 3 contracts—has been removed, allowing all qualified offerors to compete for the full range of services. Potential vendors must respond to the solicitation via the internet and cannot request printed documents or telephone inquiries; all questions should be directed by email. The contracting officers responsible for this procurement, based in Alexandria, VA, are Becky Morehart and Marva D. Brown, reachable through the provided email address.

General Info

USPTO seeks small business contractor for IT Help Desk, one-year base plus four options, 600 calls daily.

Agency

Department Of Commerce Pto

NAICS

541519 - Other Computer Related Services

Place of Performance

U.S. Patent and Trademark Office, 600 Dulany Street, MDE, 7th Floort Mail Stop 6t, ALEXANDRIA, VA, 22314, USA

Set-Aside

SBA

Documents

No documents available

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AI Contract Breakdown

Uniform Contract Format

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Timeline

PhasePresolicitation

PostedMay 1

Presolicitation

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Organization & Contact Information

AgencyDepartment Of Commerce Pto

Contacts2 people available

OfficeALEXANDRIA, VA, 22314, USA

Organization / AgencyDepartment Of Commerce Pto

Office AddressALEXANDRIA, VA, 22314, USA

Contacts

Becky MorehartContracting Officer

contact@example.gov

+1 (555) 000-0000

Marva D. BrownContracting Officer

contact@example.gov

+1 (555) 000-0000

Full Description

CIO Help Desk Services Solicitation No. DOC52PAPT0801020. The United States Patent and Trademark Office (USPTO), an organization with an employee base of approximately 10,000, has a requirement for Information Technology Help Desk Services for the Chief Information Officer (CIO) of the USPTO. These services are described in paragraph number 4 of the USPTO's future requirements synopsis found at the following link http://www.uspto.gov/web/offices/ac/comp/proc/special.htm. These services are similar to the Help Desk support services that are currently being performed under the Facilities Management and End User Support (FMEUS) Contract Number 50PAPT201025, with Trawick and Associates. The period of performance for this requirement is anticipated to be a one-year base period and four, one-year option periods with contract award projected for summer 2008. This requirement is designated as a 100% small business set-aside, and it is anticipated that award will be made to a single vendor with significant call volume experience of at least 600 calls per day. The NAICS Code associated with this project is 541519 Other Computer Related Services (size standard is $23M). The solicitation is anticipated for release to the vendor community on or about June 1, 2008 and will only be available via the Internet at the USPTO Procurement web site at http://www.uspto.gov/web/offices/ac/comp/proc/. Potential offerors are responsible for accessing the website for ALL information related to the procurement. Interested parties must respond to the solicitation in order to be considered for award of any resultant contract. There is no written solicitation document available, telephone requests will not be honored, and no bidders list will be maintained. Potential offerors are requested to direct all questions via email to HDS1020@uspto.gov. The previous two (2) synopses for CIO Help Desk Tier 1 Services (under former Solicitation DOC52PAPT0801013) and CIO Help Desk Tier 2 and 3 Services (under former Solicitation DOC42PAPT0801014) posted in FedBizOpps on February 29, 2008 ARE CANCELED. This announcement combines and replaces both of the synopses previously issued on February 29, 2008 and deletes the conflict of interest provision in the previous synopses (and paragraph 4 of the Special Notices announcement posted on the USPTO Procurement web site) which stated - a vendor awarded a contract for Help Desk Tier 1 services will be barred from award of any of the following services: Help Desk Tier 2 and 3, FM and EUS Services due to potential conflicts of interest. ALL POTENTIAL OFFERORS MAY NOW PARTICIPATE UNDER NEW SOLICITATION NO. DOC52PAPT0801020 FOR USPTO CIO HELP DESK SERVICES.