This Government Contract opportunity from New York was posted on June 24, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Voice Telecommunications & Call Center Support
Contract Overview
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AI Contract Overview
The contract seeks a subcontractor to deliver and support a scalable phone system designed specifically for bus information and paratransit services, ensuring full accessibility in compliance with the Americans with Disabilities Act and seamless integration with emergency response protocols. The system must handle high volumes of incoming calls, provide reliable real-time information to riders, and support specialized services for individuals with disabilities, all while maintaining system uptime, security, and performance under varying demand conditions. Technical capabilities must include adaptive call routing, voice automation, accessibility features such as TTY compatibility, and direct linkage to local emergency services for urgent situations. The contract is issued by Centro under the NAICS code 517111 for Voice Telecommunications and is structured as a subcontract opportunity with a response deadline of July 15, 2026. The place of performance and agency office details are not specified, but the service must be operational and maintained to serve transit needs in New York. Interested parties are expected to propose solutions that are not only technologically robust but also future-proof, with provisions for scalability, ongoing technical support, and adherence to federal accessibility standards without disruption to existing operations. Bidders must demonstrate proven experience in supporting public transit communications infrastructure and a clear plan for ensuring continuous service reliability.
General Info
Agency
NAICS
Place of Performance
NY, USASet-Aside
Documents
This scope was carved out of 2026-19.
The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.
Phone & Internet Services 2027-2037
AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
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