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VoIP System Administration and Tier 2/3 Support

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract involves the ongoing administration, configuration, troubleshooting, and maintenance of the Mitel VoIP telephone system, ensuring its continuous operation and system upgrades while maintaining high availability. It includes Tier 2 and Tier 3 technical support to handle more complex issues beyond initial troubleshooting, emphasizing sustained system performance and reliability. Awarded as a total small business set-aside under the NAICS code 541512, the subcontract is managed by the U.S. Department of Agriculture's Agricultural Research Service in Glenside, ZIP code 19038. The contract supports the organization’s communication infrastructure, aiming to enhance operational efficiency through expert management of the VoIP system components and prompt resolution of technical challenges.

General Info

Ongoing Mitel VoIP system support, maintenance, upgrades, and Tier 2/3 technical troubleshooting.

Agency

Department Of Agriculture → USDA Ars Afm ApdView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Glenside, PA, 19038, USA

Set-Aside

SBA

Documents

This scope was carved out of 1232SA26Q0252.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Phone Systems Support

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Timeline

PostedMay 6

subcontract

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Organization & Contact Information

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AgencyDepartment Of Agriculture → USDA Ars Afm Apd

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Agriculture → USDA Ars Afm Apd

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Office AddressN/A

ContactsNo contact information available

Full Description

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Ongoing administration, configuration, troubleshooting, and maintenance of the Mitel VoIP telephone system, including system upgrades and high availability保障.

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