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VRU Software Maintenance and Technical Support

Active

State & Local

Response Deadline09/28/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for VRU Software Maintenance and Technical Support involves providing technical support, bug fixes, and software updates for Voice Response Unit systems on Information Services projects for the State of Alabama. The scope of work includes troubleshooting system errors, applying software patches, and managing version upgrades for VRU platforms. To qualify, the provider must hold vendor-specific certifications for the installed VRU platform. The primary objectives of the contract are to ensure system uptime, resolve support tickets, and maintain updated software versions. This opportunity is categorized under NAICS code 541511 and was posted on September 23, 2026, with a response deadline of September 28, 2026.

General Info

VRU software maintenance and technical support for State of Alabama Information Services projects.

Agency

Alabama → Information ServicesView Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

AL, USA

Set-Aside

NONE

Documents

This scope was carved out of SRC0000036633.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

ISD VRU Support Renewal FY27

AI Contract Breakdown

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Timeline

PostedSep 23

subcontract

Response DeadlineSep 28

Submission deadline

Response Deadline

09/28/2026, 10:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyAlabama → Information Services

ContactsNo contacts available

OfficeN/A

Organization / Agency

Alabama → Information Services

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs technical support, bug fixes, and software updates for Voice Response Unit (VRU) systems for prime contractors on Information Services (State of Alabama) projects. Troubleshoots system errors, applies software patches, and manages version upgrades for VRU platforms. Requires vendor-specific certifications for the installed VRU platform. Delivers system uptime, resolved support tickets, and updated software versions.

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