Warranty and Lifetime Replacement Service Coordination

The contract involves coordinating Snap-On’s lifetime replacement warranty program for damaged or worn tools, encompassing end-to-end claim processing and inventory management to ensure timely replacement of tools under warranty. This includes managing the flow of claims, verifying eligibility, authorizing replacements, and maintaining adequate stock levels to support rapid fulfillment without disruption to customers. The scope requires robust systems for tracking tool returns, processing warranty validations, and aligning with Snap-On’s service standards to maintain customer satisfaction and program integrity. The subcontract is under the Department of Defense, administered by the W7N2 Uspfo Activity Txang 147, with performance based in Houston, Texas, 77034. It falls under the NAICS code 811490, indicating it relates to other personal and household goods repair and maintenance. The opportunity was posted on May 5, 2026, with responses due by May 15, 2026, at 7:00 PM Eastern Time. No set-aside classification is specified, and the contract is classified as a subcontract, meaning the successful bidder will serve as a vendor supporting a larger federal contracting structure rather than directly with the government.