West Texas (WTX) and New Mexico (NM) Minor Repair Contract

The contract covers minor repair and replacement services for U.S. Customs and Border Protection equipment and systems across West Texas and New Mexico, with the primary goal of maximizing the operational lifespan and reliability of DHS-owned and directly leased facilities. Work must adhere to GSA, industry, and manufacturer standards or higher government-approved standards, ensuring all repairs are performed with precision and compliance. The contractor is responsible for accurately diagnosing issues, resolving them promptly, and proactively identifying potential failures through regular testing and maintenance. A robust quality control program is required to minimize recurrence of failures and improve long-term system reliability. Continuous communication with the Contracting Officer’s Representative is mandatory, requiring timely updates on project status and critical information. Customer satisfaction is a central metric, with an expectation for prompt, professional, and courteous handling of all service requests and concerns. The contract is set aside exclusively for Service-Disabled Veteran-Owned Small Businesses, with the place of performance centered in El Paso, Texas, and points of contact designated for technical, administrative, and small business coordination.