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WFM and Quality Assurance Software Provider

Active

State & Local

Response Deadline12/17/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity is for a WFM and Quality Assurance Software Provider to support prime contractors working on Maryland Health Benefit Exchange projects. The selected provider will deliver software licenses and functional tools designed for workforce management and quality monitoring, specifically focusing on scheduling, forecasting, recording, and the evaluation of customer service representative performance. The scope of work includes the implementation of automated tools for knowledge base management, call scripts, and process flows, with a critical requirement for integration into existing telephony platforms. Interested parties must submit their responses by December 17, 2026, under NAICS code 513210.

General Info

WFM and QA software provider for Maryland Health Benefit Exchange projects by December 2026.

Agency

Maryland

NAICS

513210 - Software Publishers

Place of Performance

MD, USA

Set-Aside

NONE

Documents

This scope was carved out of BPM057936.

The full solicitation package (5 documents), including the RFP, is on the prime solicitation, not on this scope.

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Timeline

PostedNov 2

subcontract

Response DeadlineDec 17

Submission deadline

Response Deadline

12/17/2026, 04:00:00 PM UTCin about 1 month

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Organization & Contact Information

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AgencyMaryland

ContactsNo contacts available

OfficeN/A

Organization / Agency

Maryland

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies workforce management and quality monitoring software for prime contractors on Maryland Health Benefit Exchange (MHBE) projects. Provides tools for scheduling, forecasting, recording, and evaluating CSR performance. Implements automated tools for process flows, call scripts, and knowledge base management. Requires integration with existing telephony platforms. Delivers software licenses and functional WFM/QA tools.

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