Susan Hetrick

Susan M. Hetrick serves as a Contracting Officer for the PBS R1 Administration Support Center-RI (Code: 47PB06), a field office within the General Services Administration’s Public Buildings Service. In this role, she manages the acquisition of facility maintenance, renovation, and modernization services critical to sustaining federal infrastructure across the Northeast. Her portfolio primarily encompasses construction-related contracts, including plumbing, heating, and air-conditioning systems, as well as commercial building construction and facility support services. Hetrick ensures compliance with federal procurement regulations while aligning acquisitions with the agency’s mission to enhance building resilience, safety, and accessibility for federal employees and the public. Her contractor relationships center on skilled trade firms and construction service providers with expertise in building systems integration and facility operations. She regularly engages with contractors specializing in HVAC installation, building envelope upgrades, and janitorial services, fostering partnerships with both large primes and small business subcontractors. Hetrick emphasizes performance-based contracting and lifecycle cost analysis, ensuring that vendor deliverables meet stringent federal standards for quality, sustainability, and accessibility under the ADA and GSA design guidelines. Hetrick demonstrates a strong commitment to socioeconomic contracting, with nearly half of her acquisitions structured as small business set-asides. Her pattern includes significant use of HUBZone and Total Small Business Set-Asides under FAR 19.5, alongside targeted Service-Disabled Veteran-Owned Small Business (SDVOSB) opportunities. While non-set-aside procurements remain prevalent, her consistent prioritization of small business participation reflects a deliberate strategy to broaden vendor diversity and stimulate regional economic development. Her primary procurement focus lies in NAICS 238220 (Plumbing, Heating, and Air-Conditioning Contractors), reflecting deep expertise in mechanical systems procurement. She also regularly manages contracts under NAICS 236220 for institutional construction and NAICS 561720 for janitorial services. Her technical domain expertise spans building systems lifecycle management, energy efficiency retrofits, and facility sustainment, positioning her as a key steward of federal infrastructure integrity in the Northeast region.