What does Office of Consumer Affairs & Business Regulation do?

The Office of Consumer Affairs & Business Regulation is tasked with enforcing consumer protection laws, ensuring fair business practices, and administering regulatory programs that safeguard public interests across Massachusetts. Its core mission centers on maintaining market integrity through impartial dispute resolution, licensing oversight, and compliance enforcement—particularly in areas involving arbitration, consumer advocacy, and regulatory administration. Strategic priorities include modernizing dispute resolution systems, enhancing accessibility to consumer services, and streamlining administrative operations within state offices. Key programs focus on Lemon Law arbitration, Home Improvement Contractor (HIC) regulation, and consumer education initiatives that require specialized legal, logistical, and technical support. The agency frequently procures professional and technical services to support its regulatory and adjudicatory functions, with a strong emphasis on arbitration, legal counsel, and administrative logistics. It also routinely engages contractors for facility management tasks, including waste removal, office relocation, and AV installation, reflecting operational needs tied to physical office infrastructure and case processing workflows. Contracts are typically issued as open solicitations or request for quotations (RFQs), with no set-asides observed, indicating a preference for competitive, non-preferential procurement pathways. Primary procurement categories include All Other Professional, Scientific, and Technical Services—particularly for arbitrator and legal services—and Solid Waste Collection for facility cleanup and surplus removal. Translation, travel, catering, and moving services are procured intermittently to support program logistics and public-facing operations. The agency does not prioritize set-asides or diversity contracting vehicles based on available data, and vendor relationships appear transactional, driven by service specificity rather than long-term partnership frameworks. Organized under the Commonwealth of Massachusetts, the Office operates statewide with its principal administrative presence in Boston. It relies on standard state procurement vehicles, including RFQs and open solicitations, to acquire services essential to regulatory enforcement and administrative continuity. Its structure is centralized, with procurement activity focused on sustaining core regulatory functions rather than capital infrastructure development.

What contracts does Office of Consumer Affairs & Business Regulation award?

Office of Consumer Affairs & Business Regulation awards government contracts across various categories. Browse contract opportunities from this agency.

How do I do business with Office of Consumer Affairs & Business Regulation?

To do business with Office of Consumer Affairs & Business Regulation, start by registering in SAM.gov and obtaining a UEI number. Then search for contract opportunities from this agency on CLEATUS. Review the agency's procurement history, identify relevant NAICS codes, and prepare competitive proposals. The contractors tab shows companies that have won contracts from this agency.

Who are the top contractors for Office of Consumer Affairs & Business Regulation?

View the full list of contractors who have won awards from Office of Consumer Affairs & Business Regulation in the contractors tab . You can filter by contract value, NAICS code, and set-aside type to find relevant competitors and potential teaming partners.

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State & Local Agency

Office of Consumer Affairs & Business Regulation

Part of Massachusetts · Boston, Massachusetts

The Office of Consumer Affairs & Business Regulation is tasked with enforcing consumer protection laws, ensuring fair business practices, and administering regulatory programs that safeguard public interests across Massachusetts. Its core mission centers on maintaining market integrity through impartial dispute resolution, licensing oversight, and compliance enforcement—particularly in areas involving arbitration, consumer advocacy, and regulatory administration.

Office of Consumer Affairs & Business Regulation is a government agency with procurement activity across contracts, awards, and contractors. It currently has 9 open contract opportunities.

Office of Consumer Affairs & Business Regulation

Part of Massachusetts · Boston, Massachusetts

Recent Office of Consumer Affairs & Business Regulation Contracts

Prompt Pay Discount and Financial Compliance Services

Travel Booking and Itinerary Management Services

Supplier Diversity Program (SDP) Partner Network Development

Back-Office and Administrative Support Services

Indemnification and Risk Management Support

Travel Agent Services

Arbitrator Services for Lemon Law Arbitration Program starting FY25 and beyond

RFR for HIC arbitrator services for SCA - FY25 and beyond

Expression of Interest - EOI - Call for Arbitrators SCA/HIC

Search all Office of Consumer Affairs & Business Regulation contracts

Search all Office of Consumer Affairs & Business Regulation contractors

Frequently Asked Questions

What does Office of Consumer Affairs & Business Regulation do?

What contracts does Office of Consumer Affairs & Business Regulation award?

How do I do business with Office of Consumer Affairs & Business Regulation?

Who are the top contractors for Office of Consumer Affairs & Business Regulation?

Where is Office of Consumer Affairs & Business Regulation located?

Recently Posted by Office of Consumer Affairs & Business Regulation

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Recent Office of Consumer Affairs & Business Regulation Contracts

Prompt Pay Discount and Financial Compliance Services

Travel Booking and Itinerary Management Services

Supplier Diversity Program (SDP) Partner Network Development

Back-Office and Administrative Support Services

Indemnification and Risk Management Support

Travel Agent Services

Arbitrator Services for Lemon Law Arbitration Program starting FY25 and beyond

RFR for HIC arbitrator services for SCA - FY25 and beyond

Expression of Interest - EOI - Call for Arbitrators SCA/HIC

Search all Office of Consumer Affairs & Business Regulation contracts

Search all Office of Consumer Affairs & Business Regulation contractors

Frequently Asked Questions

What does Office of Consumer Affairs & Business Regulation do?

What contracts does Office of Consumer Affairs & Business Regulation award?

How do I do business with Office of Consumer Affairs & Business Regulation?

Who are the top contractors for Office of Consumer Affairs & Business Regulation?

Where is Office of Consumer Affairs & Business Regulation located?