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24/7 Traveler Support and Emergency Help Desk

Active

State & Local

Response Deadline06/30/2029, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for the Massachusetts Office of Consumer Affairs and Business Regulation focuses on providing 24/7 traveler support and emergency help desk services. The contractor is responsible for managing real-time assistance and contingency plans for travelers, which includes immediate re-booking and emergency lodging during travel interruptions. To execute these duties, the provider must maintain a full call center infrastructure and have active Global Distribution System access to ensure rapid resolution of travel issues and the maintenance of detailed support logs. The contract is categorized under NAICS code 561422 and remains active through a response deadline of June 30, 2029. It is designed to support prime contractors operating within the Commonwealth of Massachusetts, ensuring that travelers receive continuous, around-the-clock assistance to mitigate the impact of travel disruptions.

General Info

24/7 traveler support and emergency help desk services for Massachusetts through June 2029.

Agency

Massachusetts → Office of Consumer Affairs & Business Regulation

NAICS

561422 - Telemarketing Bureaus and Other Contact Centers

Place of Performance

MA, USA

Set-Aside

NONE

Documents

This scope was carved out of BD-26-1090-SCA01-SCA01-121832.

The full solicitation package (102 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Travel Agent Services

AI Contract Breakdown

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Timeline

PostedOct 10

subcontract

Response DeadlineJun 30

Submission deadline

Response Deadline

06/30/2029, 12:00:00 AM UTCin over 2 years

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Organization & Contact Information

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AgencyMassachusetts → Office of Consumer Affairs & Business Regulation

ContactsNo contacts available

OfficeN/A

Organization / AgencyMassachusetts → Office of Consumer Affairs & Business Regulation

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides real-time assistance and contingency management for travelers for prime contractors on Commonwealth of Massachusetts Office of Consumer Affairs projects. Operates a help desk to provide immediate re-booking and emergency lodging in the event of travel interruptions. Requires 24/7 call center infrastructure and Global Distribution System (GDS) access. Delivers real-time resolution of travel interruptions and support logs.

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