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This Government Contract opportunity from Department Of The Interior was posted on May 26, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

24/7/365 Help Desk & Remote Technical Support

Closed
Federal

Contract Overview

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This contract focuses on providing continuous remote diagnostics, user support, and incident response for the NPS Computer Aided Dispatch (CAD) system. It mandates a 24/7/365 help desk and remote technical support service with a commitment to respond telephonically within four hours for critical issues, ensuring timely resolution and system reliability. The service supports the Department of the Interior, specifically the Ser North Mabo office, under the NAICS code 541512. Issued as a subcontract opportunity with a response deadline of June 5, 2026, this contract emphasizes uninterrupted support and fast incident management to maintain the operational integrity of the CAD system. While location details and specific points of contact are not provided, the contract underscores a critical support role essential for public safety communications and operational continuity.

General Info

24/7 remote diagnostics and support for NPS CAD system, responding within four hours.

Agency

Department Of The Interior → Ser North Mabo (53000)

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

TN

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PhaseClosed
Posted

subcontract

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of The Interior → Ser North Mabo (53000)
ContactsNo contacts available
OfficeN/A
Organization / Agency
Department Of The Interior → Ser North Mabo (53000)
Office AddressN/A
ContactsNo contact information available

Full Description

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Provide continuous remote diagnostics, user support, and incident response for the NPS Computer Aided Dispatch (CAD) system with a 4-hour telephonic response SLA for critical issues.