This Government Contract opportunity from Department Of The Interior was posted on May 26, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7/365 Help Desk & Remote Technical Support

Closed

Federal

Submission Closed06/05/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541512

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Command Center IT Systems Installation

Port of Houston Authority

POSTED

1 day ago

DEADLINE

in 11 days

AI Contract Overview

This contract focuses on providing continuous remote diagnostics, user support, and incident response for the NPS Computer Aided Dispatch (CAD) system. It mandates a 24/7/365 help desk and remote technical support service with a commitment to respond telephonically within four hours for critical issues, ensuring timely resolution and system reliability. The service supports the Department of the Interior, specifically the Ser North Mabo office, under the NAICS code 541512. Issued as a subcontract opportunity with a response deadline of June 5, 2026, this contract emphasizes uninterrupted support and fast incident management to maintain the operational integrity of the CAD system. While location details and specific points of contact are not provided, the contract underscores a critical support role essential for public safety communications and operational continuity.

General Info

24/7 remote diagnostics and support for NPS CAD system, responding within four hours.

Agency

Department Of The Interior → Ser North Mabo (53000)View Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Set-Aside

NONE

Documents

This scope was carved out of 140P5326Q0028.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

D--ITSP 2027 CAD MAINT SOFTWARE UPDATES

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PhaseClosed

PostedMay 26

subcontract

Response DeadlineJun 5

Deadline has passed

Submission Closed

06/05/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of The Interior → Ser North Mabo (53000)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of The Interior → Ser North Mabo (53000)

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide continuous remote diagnostics, user support, and incident response for the NPS Computer Aided Dispatch (CAD) system with a 4-hour telephonic response SLA for critical issues.