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Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract obligates the provider to deliver continuous, 24-hour-a-day, 365-day-a-year technical support to nursing staff who rely on the Careware system, addressing issues such as login failures, scheduling inaccuracies, and system outages to ensure uninterrupted clinical operations. Support must be immediate and effective, prioritizing resolution times to minimize disruptions in patient care environments. The work is centered in Bethesda, Maryland, with a NAICS code of 541519 indicating it falls under Other Computer Related Services. This is a subcontract under the National Institutes of Health, operating through the Department of Health and Human Services, and while no specific set-aside designation is provided, the solicitation was posted on May 7, 2026, indicating it is a future opportunity for potential vendors aiming to meet the critical IT support needs of healthcare personnel within the federal system.

General Info

24/7 technical support for nursing staff using Careware at NIH Bethesda under subcontract.

Agency

Department Of Health And Human Services → National Institutes Of Health OlaoView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Bethesda, MD, 20892, USA

Set-Aside

NONE

Documents

This scope was carved out of NOI-OD-26-004905.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Notice of Intent to Sole Source – CareWare License Maintenance Contract

AI Contract Breakdown

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Timeline

PostedMay 7

subcontract

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → National Institutes Of Health Olao

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → National Institutes Of Health Olao

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide round-the-clock technical support for nursing staff using the Careware system, including login issues, scheduling errors, and outage response.

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