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24/7/365 Help Desk & Technical Support Services

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract outlines the provision of 24/7/365 help desk and technical support services specifically tailored for nursing staff utilizing the Careware system. The support scope includes resolving login issues, correcting scheduling errors, and responding promptly to system outages to ensure continuous and effective use of the Careware platform. The services are to be delivered on a subcontract basis, supporting operations at the National Institutes of Health Olao, part of the Department of Health and Human Services, with performance based in Bethesda, zip code 20892. The contract falls under NAICS code 541519, which pertains to other computer-related services, indicating a focus on specialized technical assistance. While the solicitation number and set-aside status are not provided, the contract is aimed at maintaining uninterrupted technical support to nursing staff, ensuring efficient workflow within the healthcare setting. The contract was posted on May 7, 2026, and while detailed contact information and specific organizational data are not disclosed, the contract is accessible through the official federal contracting portal.

General Info

24/7 technical support for nursing staff using Careware at NIH Bethesda under subcontract.

Agency

Department Of Health And Human Services → National Institutes Of Health Olao

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Bethesda, MD, 20892, USA

Set-Aside

NONE

Documents

(0)

No documents available

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Timeline

PostedMay 7

subcontract

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Organization & Contact Information

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AgencyDepartment Of Health And Human Services → National Institutes Of Health Olao

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → National Institutes Of Health Olao

Office AddressN/A

ContactsNo contact information available

Full Description

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Provide round-the-clock technical support for nursing staff using the Careware system, including login issues, scheduling errors, and outage response.

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