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24/7/365 Tier 1 Helpdesk Support

Active

Federal

Response Deadline08/10/2026, 02:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract requires the provision of 24/7/365 Tier 1 helpdesk support to address user issues related to login, course access, reporting, and system navigation. All support must be delivered continuously without interruption, with strict adherence to service level agreements that include tracking and response time metrics. Monthly performance reports are mandatory to demonstrate compliance with SLA requirements and to ensure consistent service quality and accountability. The work is classified as a subcontract under NAICS code 541511, indicating it falls under custom computer programming services, and is issued by the Department of Defense under the agency name W4LD USA Hecsa. The solicitation was posted on August 3, 2026, with a response deadline of August 10, 2026, and the place of performance is not specified, suggesting potential remote or virtual delivery options.

General Info

24/7 Tier 1 helpdesk support for DoD system access with SLA compliance and monthly reporting.

Agency

Department Of Defense → W4LD USA HecsaView Agency

NAICS

541511 - Custom Computer Programming ServicesView NAICS

Place of Performance

VA, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

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Cannot generate Contract Breakdown because no documents were found from this contract's source.

Timeline

PostedAug 3

subcontract

Response DeadlineAug 10

Submission deadline

Response Deadline

08/10/2026, 02:00:00 PM UTCin 6 days

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Organization & Contact Information

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AgencyDepartment Of Defense → W4LD USA Hecsa

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → W4LD USA Hecsa

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provide continuous helpdesk support for user login, course access, reporting, and navigation issues with SLA tracking and monthly performance reporting.

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