This Government Contract opportunity from Department Of Defense was posted on August 3, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
24/7/365 Tier 1 Helpdesk Support
Contract Overview
Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.
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AI Contract Overview
The contract requires the provision of 24/7/365 Tier 1 helpdesk support to address user issues related to login, course access, reporting, and system navigation. All support must be delivered continuously without interruption, with strict adherence to service level agreements that include tracking and response time metrics. Monthly performance reports are mandatory to demonstrate compliance with SLA requirements and to ensure consistent service quality and accountability. The work is classified as a subcontract under NAICS code 541511, indicating it falls under custom computer programming services, and is issued by the Department of Defense under the agency name W4LD USA Hecsa. The solicitation was posted on August 3, 2026, with a response deadline of August 10, 2026, and the place of performance is not specified, suggesting potential remote or virtual delivery options.
General Info
Place of Performance
VA, USASet-Aside
Documents
This scope was carved out of W912HQ26S0052.
The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.
Learning Management System for USACE
AI Contract Breakdown
Uniform Contract FormatNo documents to break down
The breakdown needs solicitation documents. None were found from this contract's source.
Timeline
Submission Closed
Organization & Contact Information
Full Description
More opportunities from Department Of Defense → W4LD USA Hecsa
Same awarding agency
Earlier notices in this NAICS code
Posted before this notice, open and closed
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