24/7 Crisis Call Center Operations

This contract requires the operation of a 24/7 telephone crisis intervention center dedicated exclusively to supporting global Peace Corps volunteers, utilizing trauma-informed and survivor-centered approaches in all interactions. The service must be available at all times to respond to emergencies, mental health crises, safety threats, or other urgent needs experienced by volunteers serving abroad, ensuring immediate, compassionate, and culturally sensitive support regardless of time zone or location. The provider must maintain protocols that prioritize the dignity, autonomy, and well-being of survivors, with staff trained to handle sensitive disclosures and coordinate with local resources when necessary. The contract is classified as a subcontract under NAICS code 561421, which pertains to investigation and security services, and is issued by the Ibc Acq Svcs Directorate under the Department of the Interior. The solicitation was posted on June 29, 2026, with a response deadline the same day at 9:00 PM Eastern Time, indicating an urgent procurement need. There is no specified set-aside type or place of performance location, meaning the contractor may operate from any jurisdiction capable of meeting the operational demands of global, around-the-clock coverage. While no point of contact is listed, the opportunity is accessible through the SAM.gov portal for interested parties to submit proposals and obtain further details.