24/7 Network Operations and Technical Support

The contract seeks a subcontractor to provide 24/7 network operations and technical support for the Starlink network, focusing on continuous monitoring, troubleshooting, maintenance, and help desk services with service level agreement-backed response times and remote management capabilities. The work requires constant vigilance and rapid resolution of network issues to ensure uninterrupted connectivity and performance, with all support activities governed by defined SLAs that dictate acceptable response and resolution windows. The scope emphasizes proactive system health management and remote diagnostics to minimize downtime and maintain operational readiness. This subcontract is tied to the National Science Foundation through its Division of Acquisition and Cooperative Support, with performance expected to occur in Alexandria, Virginia, under the NAICS code 518210 for data processing and hosting services. The solicitation was posted on July 24, 2026, with responses due by July 29, 2026, and is open for bidding under a subcontract structure without a specified set-aside classification. The opportunity is managed through the SAM.gov portal, and while no point of contact is listed, interested parties must submit their proposals before the deadline to be considered for award.