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24/7 Network Operations Center (NOC) and Help Desk

Active

State & Local

Response Deadline09/16/2026, 11:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The City of San Buenaventura is seeking a subcontractor to provide 24/7/365 network operations center and help desk services for prime contractors working on fiber network projects. The selected provider will manage a hotline, email, and web-based ticketing system to facilitate the provisioning of new connections and the testing of repaired services. A critical requirement of this contract is the use of direct technical staff to ensure qualified support rather than relying on third-party answering services. Deliverables include the provision of network monitoring reports and the successful resolution of support tickets. This opportunity falls under NAICS code 518210 and is based in Ventura, California. Interested parties must submit their responses by the deadline of September 16, 2026.

General Info

San Buenaventura seeks 24/7 network operations and help desk services by September 16, 2026.

Agency

California → City of San BuenaventuraView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

Ventura, CA, 93001, USA

Set-Aside

NONE

Documents

This scope was carved out of P-130000885.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Fiber Optic Network Public Private Partnership

AI Contract Breakdown

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Timeline

PostedAug 18

subcontract

Response DeadlineSep 16

Submission deadline

Response Deadline

09/16/2026, 11:00:00 PM UTCin 8 days

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Organization & Contact Information

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AgencyCalifornia → City of San Buenaventura

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → City of San Buenaventura

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Office AddressN/A

ContactsNo contact information available

Full Description

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Provides 24/7/365 technical monitoring and help desk support for prime contractors on City of Ventura fiber network projects. Manages a hotline, email, and web-based ticketing system for provisioning new connections and testing repaired services. Requires direct technical staff rather than answering services. Delivers network monitoring reports and resolved support tickets.

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