24/7 Operational Support & Emergency Contact Services

The contract titled 24/7 Operational Support & Emergency Contact Services requires the continuous availability of two designated personnel to respond to urgent operational or compliance issues at any time, ensuring uninterrupted support throughout the duration of the agreement. This subcontract under NAICS code 561110 is issued by the Health and Human Services Commission in Texas and mandates round-the-clock responsiveness to address critical situations that could impact service delivery or regulatory adherence. The responsibility falls squarely on the contractor to maintain reliable, immediate contact channels and deploy qualified personnel without delay, regardless of time or day. The solicitation was posted on June 25, 2026, with a response deadline of July 2, 2026, giving potential bidders approximately one week to submit proposals. There is no specified set-aside designation, meaning the opportunity is open to all eligible entities. The place of performance and office address details are not provided, suggesting the support may be rendered remotely or through distributed channels, though the operational demands remain centralized in their urgency. Access to additional information is available via the provided Texas SmartBuy portal link, and all compliance and performance expectations are tied directly to maintaining constant readiness for emergencies.