This Government Contract opportunity from Department Of Health And Human Services was posted on July 16, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Technical Support and Help Desk Services

Closed

Federal

Submission Closed07/30/2026, 05:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract is for 24/7 technical support and help desk services for System M32 and EORDER, requiring continuous round-the-clock assistance including user support, troubleshooting, and system diagnostics. A strict service level agreement mandates a two-hour callback response time and full resolution of all issues within 24 hours. This subcontract is set aside exclusively for Indian Small Business Economic Enterprise (ISBEE) concerns under the Department of the Interior and Indian Health Services, with the NAICS code 541519 indicating it falls under other computer-related services. The performance location is specified as Lower Brule, South Dakota, with a ZIP code of 57548, and the awarding agency is the Great Plains Area Indian Health Service under the Department of Health and Human Services. The solicitation was posted on July 16, 2026, with a response deadline of July 30, 2026.

General Info

24/7 technical support for System M32 and EORDER under ISBEE set-aside, required response in two hours, resolution in 24 hours.

Agency

Department Of Health And Human Services → Great Plains Area Indian Health SvcView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

Lower Brule, SD, 57548, USA

Set-Aside

ISBEE

Documents

This scope was carved out of SSN-IHS1529571.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Source Sought Seeking IEE and/or ISBEE Contractors to Provide System M32–Materials Management-Software, License & Technical Support at IHS Lower Brule Health Center Lower Brule, SD

AI Contract Breakdown

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Timeline

PhaseClosed

PostedJul 16

subcontract

Response DeadlineJul 30

Deadline has passed

Submission Closed

07/30/2026, 05:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Health And Human Services → Great Plains Area Indian Health Svc

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Health And Human Services → Great Plains Area Indian Health Svc

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Deliver round-the-clock technical support for System M32 and EORDER, including user assistance, troubleshooting, and system diagnostics with a 2-hour call-back and 24-hour resolution SLA.