This Government Contract opportunity from Department Of Veterans Affairs was posted on July 7, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24/7 Technical Support & Help Desk

Closed

Federal

Submission Closed07/20/2026, 01:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract requires round-the-clock technical support and help desk services for Department of Veterans Affairs staff and participants during town hall events, ensuring seamless operation and user assistance at all times. This includes prompt issue resolution for technical problems and hands-on user training to enhance system proficiency, with support extending across all event phases. The scope emphasizes continuous availability to address real-time challenges and maintain engagement, requiring the contractor to deliver responsive, knowledgeable, and patient support under dynamic conditions. All work must be performed under the subcontract category with the NAICS code 541519, and proposals must be submitted by the deadline of July 20, 2026. The solicitation is managed by the Network Contract Office 23 under the Department of Veterans Affairs, though specific location details for performance are not provided, suggesting the support may be delivered remotely or across multiple event sites. The contracting office seeks vendors capable of sustaining high availability, adapting to fluctuating participant volumes, and delivering clear, effective technical guidance without disruption to event flow.