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24x7 Technical Support and Maintenance

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This contract provides continuous 24x7 technical support, troubleshooting, software upgrades, and maintenance services for the integrated Oracle-IM solution utilized across all facilities within VISN 12. Its primary goal is to ensure the system's high availability and enable rapid response to any outages or technical issues, thereby supporting uninterrupted operations within the Department of Veterans Affairs network. The contract falls under the NAICS code 541513, which pertains to computer facilities management services. It is managed by the 252-NETWORK Contract Office 12 (36C252) of the Department of Veterans Affairs, emphasizing its role in sustaining the critical infrastructure of veteran healthcare facilities. Although specific location details and points of contact are not provided, the contract underscores a commitment to maintaining optimal performance and reliability of the Oracle-IM solution throughout the VISN 12 network.

General Info

24x7 support, maintenance, upgrades for Oracle-IM system ensuring high availability across VISN 12.

Agency

Department Of Veterans Affairs → 252-NETWORK Contract Office 12 (36C252)

NAICS

541513 - Computer Facilities Management Services

Place of Performance

WI

Set-Aside

NONE

Documents

This scope was carved out of 36C25226Q0148.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

DH10--MOD to add Oracle integration service VISN 12 Data Innovations Universal Lab Interface

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Timeline

PostedDec 17

subcontract

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Organization & Contact Information

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AgencyDepartment Of Veterans Affairs → 252-NETWORK Contract Office 12 (36C252)

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Veterans Affairs → 252-NETWORK Contract Office 12 (36C252)

Office AddressN/A

ContactsNo contact information available

Full Description

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Ongoing technical support, troubleshooting, software upgrades, and maintenance for the integrated Oracle-IM solution across all VISN 12 facilities, ensuring high availability and rapid outage response.

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