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Enterprise Service Desk (ESD) & GOC Operations

Active

Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for the Department of Defense involves providing daily service operations and constant system surveillance for Marine Corps Systems Command logistics projects. The scope of work focuses on monitoring system health, managing user tickets, and delivering first-level support through the GCSS-MC Operations Center and the Enterprise Service Desk. The project requires specialized expertise in ITSM frameworks and DoD-specific service desk operations to ensure operational system surveillance and the resolution of service tickets. Performance will take place in Stafford, Virginia, under NAICS code 541513.

General Info

DoD subcontract for Marine Corps logistics system surveillance and service desk support in Virginia.

Agency

Department Of Defense → Commander

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Stafford, VA, 22556, USA

Set-Aside

NONE

Documents

This scope was carved out of M6785424R7603.

The full solicitation package (14 documents), including the RFP, is on the prime solicitation, not on this scope.

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MCSC PDSS Support Services - CANCELLATION

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Timeline

PostedNov 21

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Organization & Contact Information

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AgencyDepartment Of Defense → Commander

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Commander

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs daily service operations and constant surveillance of system operations for prime contractors on Marine Corps Systems Command (MCSC) logistics projects. Monitors system health, manages user tickets, and provides first-level support via the GCSS-MC Operations Center (GOC) and Enterprise Service Desk (ESD). Requires experience in ITSM frameworks and DoD-specific service desk operations. Delivers operational system surveillance and resolved service tickets.

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