This Government Contract opportunity from Florida was posted on June 1, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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24x7 Technical Support Desk Operations

Closed

State & Local

Submission Closed06/04/2026, 03:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract entails providing 24x7 Tier 1 and Tier 2 technical support for the Rev-Trac system, focusing on logging, tracking, and resolving user issues promptly within a 20 to 30-minute timeframe. Support will be delivered through multiple channels including phone, email, and a web portal to ensure continuous assistance and quick response to user needs. This subcontract, managed by the Florida Department of Revenue, is aligned with NAICS code 541519, which covers specialized computer-related services. The solicitation was posted on June 1, 2026, with a response deadline set for June 4, 2026. While specific details such as the place of performance, organization type, and point of contact are not specified, the contract emphasizes timely resolution of technical issues to maintain operational efficiency of the Rev-Trac system. The arrangement requires vendors to have the capability to operate a full-time technical support desk with responsiveness and effective issue management.

General Info

Provide 24x7 Tier 1 and 2 technical support for Rev-Trac system with 20-30 minute response.

Agency

Florida → Department of RevenueView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of 25/26-105.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Rev-Trac Software System

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedJun 1

subcontract

Response DeadlineJun 4

Deadline has passed

Submission Closed

06/04/2026, 03:00:00 PM UTC

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Organization & Contact Information

AgencyFlorida → Department of Revenue

ContactsNo contacts available

OfficeN/A

Organization / Agency

Florida → Department of Revenue

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Tier 1 and Tier 2 technical support for the Rev-Trac system, including logging, tracking, and resolving user issues within 20–30 minutes via phone, email, and web portal.