26-448DOIT-ADMIN-B-48792 | Non VOIP Telephone System Maintenance IFB

The Illinois Department of Innovation and Technology is soliciting bids for a statewide contract to provide procurement, installation, and maintenance for non-VOIP telephone systems and related infrastructure. The scope of work includes preventive and remedial maintenance, as well as Move, Add, and Change (MAC) activities for systems such as Interactive Voice Response (IVR), Automatic Call Distribution (ACD), call recording, and various analog and digital technologies. The contract requires the vendor to provide 24/7/365 support via a toll-free number, with a mandatory two-hour on-site response time for emergencies. All new hardware and software must include a minimum one-year warranty, and the vendor is responsible for maintaining current system documentation, including logins and passwords for the state. This is an indefinite quantity contract with an initial term of 36 months and a maximum potential duration of ten years. Award is based on the lowest price from a responsive and responsible bidder. Bidders must submit all proposals electronically via BidBuy and comply with the Illinois Business Enterprise Program and Veterans Business Program goals. The vendor must employ technicians proficient in voice, analog, digital, and fiber services and maintain specific insurance coverages, including a 2 million dollar annual aggregate for bodily injury and property damage. Payment is generally processed upon contract completion unless tied to specific milestones, and all materials are to be billed at cost.