This Government Contract opportunity from Mississippi was posted on September 29, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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311 Resident Services & IVR Integration

Closed

State & Local

Submission Closed10/06/2026, 06:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 518210

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1 day ago

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in 1 day

AI Contract Overview

This subcontract, titled 311 Resident Services and IVR Integration, focuses on the implementation of a resident request and reporting platform for modernization projects within the City of Jackson, Mississippi. The project involves the development of web and mobile application channels alongside the integration of a phone-based Interactive Voice Response system to create a functional 311 resident service portal. The scope of work requires the integration of CitySourced and strict adherence to WCAG accessibility standards for all resident-facing portals. Managed under agency MPTAP in Mississippi, the contract falls under NAICS code 518210, with a response deadline set for October 6, 2026.

General Info

Implementation of 311 resident services and IVR integration for City of Jackson, Mississippi.

Agency

Mississippi → MPTAP

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

MS, USA

Set-Aside

NONE

Documents

This scope was carved out of 20477-092226.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

This Addendum provides responses to questions submitted by potential proposers regarding the City's ERP RFP. The questions and responses below are issued as part of the solicitation and should be read together with the original RFP and all other issued

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedSep 29

subcontract

Response DeadlineOct 6

Deadline has passed

Submission Closed

10/06/2026, 06:00:00 PM UTC

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Organization & Contact Information

AgencyMississippi → MPTAP

ContactsNo contacts available

OfficeN/A

Organization / AgencyMississippi → MPTAP

Office AddressN/A

ContactsNo contact information available

Full Description

Implements a resident request/reporting platform for prime contractors on City of Jackson, Mississippi modernization projects. Develops web- and mobile-app-based 311 channels and integrates a phone-based Interactive Voice Response (IVR) system. Ensures accessibility standards (WCAG) for resident-facing portals and integrates CitySourced. Delivers a functional 311 resident service portal with integrated IVR.