This Government Contract opportunity from Department Of Veterans Affairs was posted on June 15, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
3650--AUTOMATED PRESCRIPTION FULFILLMENT SYSTEM (APFS) SERVICE AND SUPPORT PLAN (SSP) & PREVENTATIVE MAINTENANCE (PM) SERVICES for Consolidated Mail Outpatient Pharmacy (CMOP) Charleston
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The Department of Veterans Affairs, through its Network Contracting Office 15, intends to award a sole source firm fixed-price contract to Innovation Associates, Inc. (dba iA), a large business, for the service and support of the proprietary Automated Prescription Fulfillment System (APFS) at the Consolidated Mail Outpatient Pharmacy in Charleston. The contract, designated under NAICS code 811310 and PSC 3650, covers a one-year base period with four optional years and includes comprehensive technical and maintenance support services essential to the continued operation of the APFS, which processes approximately 90% of all prescriptions for Veteran patients at the facility. Services encompass 24/7 emergency technical support, software and hardware maintenance, spare parts and RMA services for equipment and dispensers, preventative maintenance, and on-site support provided by three dedicated iA System Managers. The system’s proprietary nature, including custom-engineered hardware, software, firmware, and diagnostic tools, renders it uniquely unsupported by any third party, as only iA as the original equipment manufacturer possesses the authorized parts, intellectual property rights, and technical expertise necessary to maintain system integrity, functionality, and compliance with healthcare, safety, and cybersecurity standards. Failure to maintain the system through iA would risk operational downtime, warranty invalidation, regulatory noncompliance, and disruption of critical prescription services. This notice is not a solicitation for competitive bids, but responsible sources may submit capability statements for future consideration via the designated contact email. The response deadline for such submissions is June 30, 2026, and the contract will be administered from the VA’s office in Leavenworth, Kansas.
General Info
Agency
NAICS
Place of Performance
KSSet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
This procurement will be a new requirement utilizing a Firm Fixed-Price (FFP) contract for one (1) year plus four (4) option years.
Innovation Associates (dba iA) is uniquely qualified to provide the extended support agreement for the APFS because they are the original equipment manufacturer (OEM) and the sole owner of the system s proprietary hardware, software, firmware, and diagnostic tools. The APFS is a highly specialized, integrated system that produces approximately ninety percent (90%) of all prescriptions processed for Veteran patients at Charleston CMOP; therefore, uninterrupted functionality is essential for CMOP to meet operational requirements and support the VA s mission. The APFS conveyance architecture and its combination of robotics, labeling, scanning, and automated dispensing subsystems are custom engineered to the pharmacy s formulary, facility size, and physical floorplan, creating a configuration that cannot be serviced, modified, or maintained by any third party vendor. Only the OEM fully understands the interdependencies of these subsystems and possesses the authorized parts, proprietary software, and subject matter experts required to maintain system integrity, accuracy, and compliance with applicable healthcare, safety, and cybersecurity standards. The iA software suites, along with supporting firmware and configuration utilities, are proprietary and cannot be modified or supported by any entity other than iA without violating licensing and intellectual property restrictions. There are no other contractors that have the ability and access to proprietary information to this system. Not using a contractor to maintain the system would risk system failure, extended operational downtime, invalidation of warranties, and potential noncompliance with federal healthcare, safety, and information security requirements, which in turn could jeopardize timely prescription fulfillment for Veterans. Because of the APFS s critical role, proprietary design, and iA s exclusive capability to support and sustain the system is required to ensure safe, reliable, and continuous service to Veterans. THIS NOTICE OF INTENT IS NOT A REQUEST FOR COMPETITIVE QUOTES. However, all responsible sources may submit a capability statement to the network contracting office (NCO) 15, via email to wade.cunningham@va.gov to express their ability to provide these products for future needs.
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