5-Year Hardware Maintenance & Support

This contract outlines a five-year agreement for comprehensive 24x7 hardware maintenance and support services specifically tailored for hyperconverged infrastructure deployed across three data center locations. The support includes a guaranteed four-hour response time to ensure minimal downtime and rapid resolution of hardware failures, emphasizing high availability and operational continuity. The services are scoped to cover all critical hardware components within the hyperconverged systems, with performance expectations anchored around consistent, around-the-clock availability and timely incident management. The contract is classified as a subcontract under NAICS code 811212 and is administered by the Department of Internal Services on behalf of the state of California. Although the formal place of performance is listed as Los Angeles, the actual delivery of support services spans multiple data center sites. The solicitation was posted on June 10, 2026, with a response deadline of May 27, 2026, indicating the contract was awarded prior to its posting date. No set-aside provisions or specific organizational type requirements are specified, and the point of contact details are not provided in the available data.