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6670--Med Surg Primary PAR Excellence Inventory System 36C10B26Q0516

Active

36C10B26Q0516Federal

Response Deadline07/28/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)View Agency

NAICS

333998 - All Other Miscellaneous General Purpose Machinery ManufacturingView NAICS

Place of Performance

Set-Aside

NONE

Documents

(2)

36C10B26Q0516_1.docx

DOCX

JA+PAR+Ex+36C10B26Q0516_Redacted.pdf

PDF

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Timeline

PhasePresolicitation

PostedJul 21

Presolicitation

Response DeadlineJul 28

Submission deadline

Response Deadline

07/28/2026, 04:00:00 PM UTCin 6 days

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Organization & Contact Information

AgencyDepartment Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

Contacts1 person available

OfficeEATONTOWN, NJ, 07724, USA

Organization / Agency

Department Of Veterans Affairs → Technology Acquisition Center Nj (36C10B)

View Agency Profile

Office AddressEATONTOWN, NJ, 07724, USA

Contacts

Dana SeelerContract Specialist

contact@example.gov

Full Description

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DEADLINE

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DEADLINE

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DE01--ECO CCI Managed Services VA-27-00000467The Department of Veterans Affairs, through its Technology Acquisition Center in Eatontown, New Jersey, is conducting market research via a presolicitation notice for the Enterprise Service Desk Managed Contact Center Infrastructure (CCI), identified by solicitation number 36C10B26Q0368 and NAICS code 541512. This initiative aims to procure a comprehensive, secure, and scalable contact center platform capable of supporting multi-channel communications including voice, chat, SMS, and web interactions, with full integration with ServiceNow and Medallia systems. The contractor must deliver a solution featuring intelligent call routing, AI-driven tools such as AutoPilot and Agent Co-Pilot, 100% call recording with 20% screen capture, FIPS-compliant encryption, and NARA-mandated data retention of six months online and eighteen months archived. Performance will be measured against SLAs for customer satisfaction, first-contact resolution, and average handle time, with training delivered via a train-the-trainer model and operational oversight maintained at the VA’s Eatontown office. While the PWS and acquisition strategy are still being finalized as of July 16, 2026, the place of performance is designated as Eatontown, NJ, with delivery expected to occur both remotely and on-site across VA facilities. The procurement is currently in the Request for Information (RFI) phase under FAR 15.101(c), and as such, no formal contract clauses, evaluation factors, pricing data, line items, or award criteria are yet defined. The RFI invites respondents to submit a capability statement no longer than five pages via email by May 4, 2026, to specified VA contacts, outlining their proposed solution, licensing models, and alignment with VA’s technical and security requirements. No set-aside designation, contract type, or funding source has been confirmed, nor are there any established COR, COTR, or PCO roles formally assigned in this stage, though key personnel including Dan DiNocera, Andrea Caltabilota, and Evan Schlisserman are listed as points of contact. The government is seeking input on industry capabilities to inform future solicitation development, including potential use of Firm-Fixed-Price models. All responses are strictly for market research purposes, and the submission format requires an email with a prescribed subject line, with no online portal or physical delivery options accepted. As no attachments, payment details, invoicing methods, or special contract

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