ACAN _ Professional Services for ServiceNow

The Office of the Auditor General of Canada is procuring professional services for the phased implementation and adoption of the ServiceNow platform through a firm-fixed-price contract with an initial two-year term from September 1, 2026, to August 31, 2028, and three optional one-year extensions exercisable at the government’s sole discretion. This procurement is exclusively set aside for an Indigenous-owned business certified under the Government of Canada's Procurement Strategy for Indigenous Business, with IPSS INC. identified as the sole qualifying supplier due to its unique combination of Indigenous ownership, active ServiceNow Consulting and Implementation Partner status, and proven experience delivering ServiceNow solutions within the Government of Canada’s enterprise cloud environment. The contractor’s responsibilities include configuring, deploying, integrating, and optimizing key ServiceNow modules—starting with IT Service Management and progressing to Strategic Portfolio Management, Integrated Risk Management, and Human Resources Service Delivery—through individually authorized tasks that define scope, deliverables, milestones, and acceptance criteria. All work must be performed remotely or on-site within the National Capital Region, using the Government of Canada’s Shared Services Canada-managed cloud environment, with no physical delivery or packaging requirements applicable. The contract carries an estimated value of $600,000 for the base period, rising to $1,500,000 if all options are exercised, with pricing structured as fixed total amounts rather than line-item pricing. Evaluation is based solely on mandatory compliance with five non-negotiable criteria: Indigenous business eligibility, current ServiceNow partner status, three recent government-related implementations, three cumulative years of organizational experience with medium-sized deployments, and demonstrated success in implementing the ITSM module plus at least one additional ServiceNow capability. The government retains ownership of all foreground intellectual property developed under the contract, while the contractor is accountable for meeting operational readiness, user acceptance, and post-deployment stabilization outcomes. No formal pricing breakdowns, CLIN structures, security clearance tiers, or detailed invoicing mechanisms are specified, and no Contracting Officer’s Technical Representative has been designated; oversight is managed directly by the Procuring Contracting Officer, Irena Dule, with submissions due by August 11, 2026, via email to [email hidden].