Accounts Receivable Debt Collection Management Software El Paso County, Texas

El Paso County is seeking proposals for an Accounts Receivable Debt Collection Management Software system to enhance its ability to manage delinquent accounts, improve collections efficiency, and reduce operational costs. The solicitation, identified as RFP 26-016, requires vendors to provide a fully integrated solution compatible with Tyler Odyssey Software, capable of bidirectional data exchange, automated payment processing, customizable notice generation, payment plan management, account consolidation, and comprehensive reporting with secure audit trails. Proposals must be submitted electronically via the Ion Wave portal or as a hard copy with a USB drive to the County’s Purchasing Department by the deadline of July 2, 2026, at 2:00 p.m. Mountain Time. All submissions must adhere to a strict 50-page limit, include a signed cover page, table of contents, and comply with formatting requirements, with only PDF and Word formats accepted for digital submissions. The evaluation is based on a best-value trade-off model totaling 100 points, with 70 points allocated to non-price factors including system efficiency, projected revenue increase and cost savings, and proposal clarity, while price accounts for 25 points, and references and employee health insurance coverage contribute 3 and 2 points respectively. The County reserves the right to request Best and Final Offers and will not award based solely on lowest price. All vendors must meet stringent compliance and operational requirements, including providing proof of insurance with minimum limits for Professional Liability, Cyber Liability, General Liability, Automobile Liability, Workers’ Compensation, and an Excess Umbrella policy, all issued by Texas-authorized carriers and naming the County as additional insured with waiver of subrogation. A Performance Bond and Payment Bond totaling 100% of the contract value are mandatory for contracts exceeding $50,000 and $25,000 respectively, using County-approved forms. Vendors must also submit a completed W-9, Code of Ethics Training documentation, Conflict of Interest Questionnaire, Safety Questionnaire, and references. The contract prohibits boycotts of Israel and firearm-related entities under Texas law, requires disclosure of any corporate mergers or acquisitions, and mandates that all subcontractors be pre-approved via notarized affidavit. The vendor must be in business for at least one year, demonstrate financial stability, comply with all federal, state, and local laws including equal employment opportunity and anti-collusion provisions, and ensure that all personnel are authorized to work in the United States. Performance will occur within Texas,