This Government Contract opportunity from Department Of Commerce was posted on May 5, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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AI-Enabled Contact Center Automation Development

Closed

Federal

Submission Closed05/15/2026, 08:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 541512

New

Federal

Mission Enabling Services Contract (MESC) IIThe Mission Enabling Services Contract (MESC) II is structured into three distinct components: two single-award baselines—NAMIS Services and Spaceflight Enabling Services—and a multi-award Indefinite Delivery/Indefinite Quantity (IDIQ) segment. Each baseline addresses ongoing, clearly defined government needs independently of one another or the IDIQ tasks. The IDIQ portion facilitates work on new projects that fall within the general scope but are not predefined within the baselines, allowing flexibility to meet emerging requirements. This contract supports the development, sustainment, and maintenance of specialized mission-critical applications and services that assist the Johnson Space Center Flight Operations Directorate (JSC FOD) and its partners. Its scope covers flight support activities that benefit a broad range of customers, including NASA centers, international partners, other government entities, and commercial collaborators. Performance is primarily based in Houston, and the contract's NAICS code is 541512, indicating a focus on computer systems design services. Points of contact include Erin E. Moeller for general inquiries and Tumarrow Romain as the Small Business Specialist.

POSTED

DEADLINE

Software Development and Platform IntegrationThe contract involves designing and maintaining the full-stack architecture for a bid analysis SaaS platform tailored to the Tennessee Department of Transportation (TDOT). This includes developing the user interface and user experience components and ensuring seamless integration with TDOT's existing systems, such as Bid Express. The work will be performed primarily in Chester and falls under the NAICS code 541512, which pertains to custom computer programming services. This subcontract requires delivering a comprehensive software solution that supports bid analysis processes, facilitating TDOT's operational needs related to transportation project bidding. The solicitation was posted and is due on June 26, 2026, indicating a tight response deadline. The contract emphasizes both technical proficiency in software development and the ability to integrate with government systems, ensuring the platform enhances efficiency and functionality for TDOT’s use.

Tennessee Department of Transportation

POSTED

DEADLINE

ITS System Maintenance ServicesThe contract involves providing ongoing maintenance and technical support for the Tennessee Department of Transportation’s SmartWay Intelligent Transportation System. This work is categorized under the NAICS code 541512, which pertains to computer systems design services, indicating a focus on IT and technical expertise to ensure the system’s optimal functionality. The services will be performed as a subcontract and are set to take place in Hamilton, Tennessee. The solicitation for this contract was posted on June 26, 2026, with the response deadline on the same day, underscoring a time-sensitive procurement process. While specific details such as the agency's office address and point of contact are not provided, the Tennessee Department of Transportation is the contracting agency managing this opportunity. The contract aims to support the SmartWay system, which is a key component of the state’s intelligent transportation infrastructure, likely requiring continuous technical oversight and system updates to maintain efficient transportation management.

Tennessee Department of Transportation

POSTED

DEADLINE

Bid Tab Analysis Software Development and ReportingThis contract involves the development of custom software tools designed for bid tabulation analysis, focusing on functionalities such as unit price benchmarking, outlier detection, and competitor tracking. The software solution will include integrated dashboards to facilitate comprehensive reporting and data visualization, enhancing the ability to analyze bid data effectively. The project is categorized under NAICS code 541512, which pertains to custom computer programming services. Issued by the Tennessee Department of Transportation, the work is to be performed in Dyer, Tennessee. The contract is a subcontract opportunity without a specified solicitation number or set-aside designation. Both the posted date and the response deadline for proposals are June 26, 2026. This initiative aims to support the department’s efforts in improving bid analysis processes for better decision-making in transportation projects.

Tennessee Department of Transportation

POSTED

DEADLINE

Electronic Ticketing (e-Ticket) System ProviderThis contract involves providing and maintaining an electronic ticketing system designed to document and transmit delivery data for asphalt and other construction materials. The system must ensure full compliance with the Tennessee Department of Transportation's (TDOT) specific electronic ticketing requirements. The purpose of this system is to facilitate accurate, real-time data capture and reporting to streamline project tracking and support operational transparency. The contract is classified as a subcontract under NAICS code 541512, highlighting its focus on computer systems design services. It is associated with the TDOT agency in Tennessee, specifically for performance in the Sequatchie area. The solicitation was posted and has a response deadline on the same date: June 26, 2026. There is no indication of any set-aside status or specific organization type mandates. The contract offers an opportunity for providers capable of delivering robust, compliant e-ticketing solutions tailored to TDOT's needs.

TDOT

POSTED

in 10 days

DEADLINE

in 10 days

AI Contract Overview

The contract involves the design and implementation of AI-driven automation solutions for an omnichannel customer support system. Key components include sentiment analysis to gauge customer emotions, automated routing to efficiently direct inquiries, and real-time assistance to support agents during interactions. This effort aims to enhance the efficiency and effectiveness of customer service operations. The contract, titled "AI-Enabled Contact Center Automation Development," is a subcontract opportunity posted by the US Census Bureau under the Department of Commerce. The work will be performed in Suitland, ZIP code 20746, and falls under the NAICS code 541512, which relates to custom computer programming services. The solicitation was posted on May 5, 2026, with a response deadline of May 15, 2026.

General Info

Design and implement AI-driven automation with sentiment analysis for enhanced customer support.

Agency

Department Of Commerce → US Census Bureau

NAICS

541512 - Computer Systems Design Services View NAICS

Place of Performance

Suitland, MD, 20746, USA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PhaseClosed

PostedMay 5

subcontract

Response DeadlineMay 15

Deadline has passed

Submission Closed

05/15/2026, 08:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Commerce → US Census Bureau

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Commerce → US Census Bureau

Office AddressN/A

ContactsNo contact information available

Full Description

Design and implement AI-driven automation for omnichannel customer support including sentiment analysis, automated routing, and real-time agent assistance.