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AI-Powered Contact Center Services (AI Tokens)

Active

State & Local

Response Deadline07/30/2026, 07:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The contract titled AI-Powered Contact Center Services AI Tokens outlines the implementation and management of artificial intelligence capabilities within a contact center environment, focusing on virtual agents, sentiment analysis, and automated routing functionality, all powered by AI tokens. These features are intended to enhance operational efficiency, improve customer experience, and enable data-driven decision-making through intelligent automation. The services are procured under a subcontract structure with a NAICS code of 541512, indicating it falls under the category of Computer Systems Design and Related Services, specifically targeting technology-driven solutions for customer interaction systems. The solicitation was posted on July 23, 2026, with a response deadline of July 30, 2026, and is managed by the Missouri Division of Purchasing Procurements under the PROC OA agency. While specifics on place of performance or point of contact are not provided, the contract emphasizes performance within a cloud-based or integrated AI framework using token-based resource allocation to scale and manage AI usage dynamically.

General Info

AI-powered contact center services using tokens for virtual agents, sentiment analysis, and automated routing under Computer Systems Design.

Agency

Missouri → PROC OA DIVISION OF PURCHASING PROCUREMENTSView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

MO, US

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

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Timeline

PostedJul 23

subcontract

Response DeadlineJul 30

Submission deadline

Response Deadline

07/30/2026, 07:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyMissouri → PROC OA DIVISION OF PURCHASING PROCUREMENTS

ContactsNo contacts available

OfficeN/A

Organization / Agency

Missouri → PROC OA DIVISION OF PURCHASING PROCUREMENTS

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Office AddressN/A

ContactsNo contact information available

Full Description

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Implementation and management of AI features such as virtual agents, sentiment analysis, and automated routing using AI tokens.

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