AMC Maintenance Service for installed Internet Protocol Television system (IPTV)

This Request for Information (RFI) is issued for informational and planning purpose only. Please note that the Air Force will NOT be responsible for any costs incurred by interested parties in responding to this request for information. The United States Air Force, Air Mobility Command (AMC) is in the process of conducting Preliminary Planning, which includes Market Research, for maintenance service for the installed Internet Protocol Television System (IPTV) throughout the command. AMC requires a contractor to support, maintain, provide software updates for the IPTV equipment installed within the command. The system incorporates a combination of satellite video reception, video, video multiplexing equipment, video to IP encoding, and video on demand all distributed over the base network. Video encoders are used where analog video needs to be streamed onto the IP based network in MPEG2 format. The system incorporates satellite news channels licensed through a provider who has re-broadcast rights to provide this service to multiple users on the base network. These services must be provided by a contractor who has the ability to service software and hardware for the Video Furnace IPTV equipment installed within the AMC command. Contractor will provide a recurring comprehensive maintenance contract to provide telephone technical support, software upgrades, parts repair/replacement, and field engineer support as required. Options will be provide for up to 4 years of hardware warranty and 4 years of software maintenance. It is anticipated that the period of performance will be a base year plus four one - year option periods. For the purpose of this synopsis the North American Industry Classification System (NACIS) Code is 811212 and the small business size standard is $25.M. AMC requests any qualified businesses capable and potentially interested in performing maintenance service for the installed Internet Protocol Television System (IPTV) reply to this RFI stating their interest and submit a capability package to include the following information: 1) name and address of company; 2) company point of contact including telephone, fax, and email address; 3) identify business size (large, small, disadvantage, women-owned, 8(a), HUB Zone, etc; and 4) information demonstrating the company's ability to perform the potential requirement as describe above. In addition, we request that capability package include your current and past performance contract references relating to IPTV services to include: contract number; agency or organization supported; whether or not contractor was a prime or a subcontractor; period of performance; original, current, and total contract value; POC (customer's technical monitor) with current telephone, fax number and email address; and a brief description of the effect. Also, please address if commercial services or commercial services modified to a reasonable extent are available to satisfy the requirement; and what commercial practices (warranties, payment methods, contract term and conditions, etc.) are use by firms engaged in providing these services. Please limit capability package to 20 pages. The capability package must be clear, concise, and complete and be submitted by 7 May 2010, 12:00 p.m central via e-mail to Lisa.gibbons-02@scott.af.mil. Please refer any questions to the referenced e-mail address or to 618-256-9951.