This Government Contract opportunity from Tennessee was posted on November 4, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Analog Telecommunications Relay Service (TRS) Operations

Closed

State & Local

Submission Closed01/09/2025, 10:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561421

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International

CA18282 - Provision of 111-2 Service

Solicitation # 9b02a656-c157-410b-ae85-747eea963799

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking a provider to deliver the call handling component of the NHS 111 Mental Health Crisis Response Service, known as 111 Option 2. This service provides a 24/7 dedicated response for individuals of all ages experiencing a mental health crisis. The selected provider will be solely responsible for access, triage, and call management, while the Trust retains responsibility for all clinical assessments, decision-making, and outcomes. The successful provider must operate within a matrix management model, collaborating with various urgent and emergency care pathways, community teams, and voluntary sector partners to ensure a seamless service. This opportunity is run under the Provider Selection Regime regulations. Interested parties must register and apply via the MultiQuote portal using reference CA18282 before the response deadline of November 2, 2026.

Avon and Wiltshire Mental Health Partnership NHS trust

POSTED

DEADLINE

RFP for Fire Communications and Dispatch Services

Solicitation # 26-22

Northumberland County is soliciting proposals for Fire Communications and Dispatch Services to support seven participating fire departments. The contract involves a comprehensive service model including call intake, processing, dispatch procedures, radio and paging operations, and incident support. The selected provider must manage the technical infrastructure, including Computer-Aided Dispatch (CAD) and records management systems, while adhering to strict service level standards for call answer and dispatch times. The agreement is intended for an initial five-year term with two optional five-year extensions, with an anticipated execution date of December 1, 2026. Proponents must submit their proposals by October 22, 2026, via an electronic portal, providing separate technical and pricing submissions. The evaluation process consists of four stages, including a mandatory review of submission requirements and a presentation stage; award is based on a final total score of 100 points, with a minimum threshold of 60 points required in the presentation stage to proceed. Key requirements include compliance with the Municipal Freedom of Information and Protection of Privacy Act, data residency within Canada, and specific insurance coverages: 5 million dollars for Commercial General Liability, 2 million dollars for Automobile Liability, and 2 million dollars for Professional Liability. Successful bidders must also provide a valid WSIB clearance certificate and demonstrate robust cybersecurity measures, such as MFA and SOC 2 or ISO 27001 certifications.

Northumberland County

POSTED

DEADLINE

Crisis Call Center Staffing and OperationsThe Crisis Call Center Staffing and Operations subcontract provides continuous 24/7/365 crisis support via telephone, text, and web-chat for Region Ten Community Services Board projects. The scope of work includes performing suicide risk assessments, level-of-care evaluations, and the execution of Marcus Alert protocols using DBHDS-designated call center software. To ensure operational quality, the provider must employ licensed clinical staff for oversight and maintain strict compliance with 988, SAMHSA, and DBHDS guidelines. This contract focuses on delivering uninterrupted crisis communication services under NAICS code 561421, with a response deadline of October 16, 2026.

Region Ten Community Service Board

POSTED

DEADLINE

After Hours Answering Service

Solicitation # Q2026-35

The City of Pickering is seeking quotations for an After Hours Answering Service under solicitation Q2026-35. The selected provider will be responsible for telephone answering services from 4:30pm to 8:30am Monday through Friday, and 24 hours per day on Saturdays and Sundays, with additional coverage required during emergencies or unplanned City Hall closures. The primary deliverable is the daily delivery of messages to a designated email address. The contract is structured for an initial one-year term starting approximately October 30, 2026, with the City holding the option to extend the agreement for four additional one-year periods. The evaluation process consists of three stages, beginning with a review of mandatory submission requirements, followed by an assessment of mandatory technical requirements and non-price rated criteria. A minimum threshold of 48 points for non-price criteria is required to proceed, and the contract will be awarded to the top-ranked respondent based on combined scores from stages two and three. Pricing must be quoted on a monthly basis for the service package and included minutes, with additional rates for excess minutes, statutory holidays, and patch conferencing. Successful respondents must maintain comprehensive general liability insurance of at least 2,000,000 dollars per occurrence and provide a Certificate of Clearance from the Workplace Safety and Insurance Board. Submissions must be filed electronically via the bidding system by October 5, 2026, at 2:00pm local time. The City reserves the right to exclude respondents with abnormally low pricing or those who fail to meet mandatory requirements.

POSTED

DEADLINE

City of Beaumont - Request for Quotes - 911 Emergency and Fire Dispatch Services

Solicitation # AB-2026-06265

The City of Beaumont is seeking a qualified and experienced supplier to provide Fire Dispatch and Primary Public Safety Answering Service (PSAP) under solicitation AB-2026-06265. The selected provider must be capable of supporting the city's emergency response requirements, ensuring full integration with the Alberta First Responders Radio Communication System (AFRRCS) and strict adherence to the NFPA 1225 Standard for Emergency Services Communications. Interested parties must submit their responses by the deadline of October 14, 2026. The procurement process is being managed by the City of Beaumont, with Michael Lam serving as the primary point of contact for the solicitation. Performance of these critical emergency services will take place within Beaumont, Alberta.

POSTED

DEADLINE

Emergency Medical Dispatch (EMD) & Fire Dispatch ServicesThis subcontract for Emergency Medical Dispatch and Fire Dispatch Services supports the City of Barstow and the Barstow Fire Protection District. The selected provider will deliver continuous 24/7/365 call answering, processing, and alarm handling, ensuring seamless incident management and dispatch operations. Key responsibilities include executing EMD performance based on locally approved protocols, coordinating mutual and automatic aid, and providing critical fireground and tactical support through the use of CAD systems and radio communications infrastructure. The opportunity is categorized under NAICS code 561421 and is managed by the City of Barstow in California. Interested parties must submit their responses by the deadline of October 9, 2026. This contract is designed for prime contractors to ensure the reliable delivery of emergency communication services and operational support for public safety projects within the region.

POSTED

DEADLINE

FIRE AND EMERGENCY MEDICAL DISPATCH SERVICES

Solicitation # RFP-2026-0003

POSTED

DEADLINE

POSTED

DEADLINE

Help Desk and User Support Services

Ofc Of Acquisition And Grants Management

POSTED

DEADLINE

FY26 Concierge Executive ServicesThe FY26 Concierge Executive Services engagement is a forecasted requirement by the Federal Acquisition Service within the General Services Administration to provide premium white-glove virtual receptionist and concierge communication services. The primary objective is to support a designated GSA Senior Leader by acting as a seamless extension of the agency's brand. The provider will ensure that high-level professionals, VIPs, and stakeholders receive elite, accurate, and timely assistance. A critical component of this service involves the automatic routing of any unanswered calls to the designated leader's phone directly to concierge agents, who will then manage the call and provide necessary assistance to the caller. This procurement is currently listed as a forecast with a posted date of August 6, 2026. While specific solicitation numbers and set-aside details are not yet defined, the project is managed through the General Services Administration. Key points of contact for this requirement include Paul Detitta and Small Business Specialist Alexander Stutzman. The service is designed to maintain professional continuity and high-standard communication management for executive-level leadership within the agency.

Federal Acquisition Service

POSTED

DEADLINE

Maternal and Child Health Encounters Networks (MCHEK)The Maternal and Child Health Encounters Networks (MCHEK) program, managed by the Health Resources and Services Administration under the Department of Health and Human Services, focuses on improving maternal and infant health outcomes. The initiative aims to prevent exposure to harmful materials before, during, and after pregnancy by providing evidence-based information and personalized counseling. This is achieved through a national expert-staffed call center that offers guidance on nutrition, medications, household products, and environmental exposures. To ensure accessibility and efficiency, the program translates complex scientific data into clear guidance for families and healthcare providers, utilizing emerging technologies such as artificial intelligence. This forecast is categorized under NAICS code 561421 and is designed to empower informed decision-making to promote healthier pregnancies and infant development.

Health Resources And Services Administration

POSTED

DEADLINE

24/7 After-Hours Call Center Support ServicesThe contract provides for 24/7 after-hours telephone support services to the Richard L. Roudebush VA Medical Center, ensuring continuous assistance outside standard business hours. The vendor will be responsible for answering incoming calls, triaging both medical and administrative inquiries, escalating urgent matters to appropriate personnel, and maintaining accurate, up-to-date call logs to ensure accountability and continuity of care. This service is critical to maintaining patient access and operational readiness during non-business hours. The contract is classified as a subcontract under NAICS code 561421, which pertains to telephone call centers, and is managed by the Department of Veterans Affairs through the 250-NETWORK Contract Office 10 (36C250). It was posted on July 7, 2026, and the place of performance is not explicitly specified, implying services may be delivered remotely or from a centralized call center capable of serving the medical center’s needs around the clock. No set-aside type or specific point of contact is noted, but the requirement emphasizes reliable, round-the-clock support without interruption to meet the unique needs of a federal healthcare facility.

250-NETWORK Contract Office 10 (36C250)

POSTED

3 months ago

DEADLINE

N/A

General Info

Agency

Tennessee Public Utility Commission

NAICS

561421 - Telephone Answering Services

Place of Performance

NASHVILLE, TN, 37243, USA

Set-Aside

NONE

Documents

This scope was carved out of 31611-13767.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

TN Telecommunication Relay Services

AI Contract Breakdown

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Timeline

PhaseClosed

Response DeadlineJan 9

Deadline has passed

PostedNov 4

subcontract

Submission Closed

01/09/2025, 10:30:00 PM UTC

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Organization & Contact Information

AgencyTennessee Public Utility Commission

ContactsNo contacts available

OfficeN/A

Organization / AgencyTennessee Public Utility Commission

Office AddressN/A

ContactsNo contact information available

Full Description

Day-to-day operation of analog TRS including call handling, agent staffing, quality assurance, and compliance with FCC regulations such as answering 85% of calls within 10 seconds.

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