Annual Service Agreement

Section A - Solicitation/Contract Form CLAUSES INCORPORATED BY FULL TEXT TIN: CAGE: DUNS: Vendor Point of Contact: Phone: Vendor email: Billing/Payment in Arrears. Naval Medical Center Contracting POC: Harold Woodley Phone: +1 (555) 000-0000 Fax: +1 (555) 000-0000 Email: contact@example.gov Product/Services for: Naval Hospital Beaufort POC: Brian Jackson Phone: +1 (555) 000-0000 Email: contact@example.gov Vendor to reference RFQ number N00183-13-T-0382 on all inquires. Reference: NOTE: Award will be made on an all or nothing best value evaluation based on price, technical capability and past performance. NOTE TO VENDOR: FAILURE TO LABEL MATERIAL REQUIRINIG SPECIAL HANDLING OR REFRIGERATION MAY RESULT IN NON-PAYMENT AND RETURN OF MATERIAL AT VENDOR'S EXPENSE. PROMPT PAYMENT For Prompt Payment Act Purposes, this contract is: Subject to the 7-calender day constructive acceptance period. Section B - Supplies or Services and Prices ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 12 Months American Power Conversion (APC) FFP Part No.: WADVULTRA-AX-26. 1 Year Advantage Ultra Service Plan for (1) Infrastruxure Inrow RC Chilled Water Serial No.: 649232 (10 each). See Section C for Statement of Work. FOB: Destination MILSTRIP: N6133713RCTT006 PURCHASE REQUEST NUMBER: N6133713RCTT006 NET AMT ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0002 12 Months American Power Conversion (APC) FFP 1 Year 8Hr 7x24 Response Upgrade t existing Service Contract for (1) Cooling Product (10 each). Serial No.: 693590. See Section G for Statement of Work. FOB: Destination MILSTRIP: N6133713RCTT006 PURCHASE REQUEST NUMBER: N6133713RCTT006 NET AMT ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0003 12 Months American Power Conversion (APC) FFP 1 Year Extended Hardware Warranty for Infrastruxure Central Basic. Serial No.: 614770. See Section C for Statement of Work. FOB: Destination MILSTRIP: N6133713RCTT006 PURCHASE REQUEST NUMBER: N6133713RCTT006 NET AMT ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0004 12 Months American Power Conversion (APC) FFP 1 Year Struxureware Central Basic Software Support Contract. Serial No.: 613933. See Section C for Statement of Work. FOB: Destination MILSTRIP: N6133713RCTT006 PURCHASE REQUEST NUMBER: N6133713RCTT006 NET AMT Section C - Descriptions and Specifications CLAUSES INCORPORATED BY FULL TEXT STATEMENT OF WORK 1.0 Executive Summary Vendor service plan to provide certified service personnel to conduct remedial repairs in the unlikely event of a problem as well as two scheduled preventive maintenance service visits providing a comprehensive visual, environmental and operational inspection of the system to ensure that components are performing to defined technical and environmental specifications. This service includes all labor and travel expenses with an available 7 x 24 scheduling upgrade option. 1.1 Minimum Semi-Annual Maintenance Visits This service consists of two scheduled Semi-Annual Preventive Maintenance visits whereby a vendor-certified technician performs a comprehensive inspection of the Room, Row or Rack Cooling unit to maximize critical load uptime by ensuring the components are performing t defined factory specifications. The service technician inspects environmental conditions, performs maintenance tasks and checks system operating conditions. Replacement of the return air filters and replacement humidifier cylinders (when applicable) are also included with this service. The Semi-Annual Preventive Maintenance are performed during normal business hours. This service schedule may be upgraded to 7 x 24, which allows scheduling outside normal business hours, including weekends and holidays. The Semi-Annual Preventive Maintenance schedule is the minimum service interval for Advantage Ultra service. Additional service upgrades to the Semi-Annual Preventive Maintenance schedule to be available on quarterly and monthly basis for increased unit protection and uptime. 1.2 On-Site Remedial Services The basic service covers on-site remedial repair visits as required. Vendor standard offering to be Next Business Day service response. Upon situation review, vendor will dispatch authorized personnel to the Government's location to arrive next business day. This service offering includes parts, labor and travel. 2.0 Details of Service 2.1 Semiannual Preventive Maintenance Service Deliverables The Semi-Annual Preventive Maintenance Service provides vendor certified service personnel at the Government's location on a pre-determined scheduled date. The following table lists the details of the service tasks provided with these visits. Semi-Annual Preventive Maintenance Inspection Activities Description Perform Environmental Inspection Vendor to measure and record room temperature and humidity. Vendor to check the system for adequate cooling capacity to support the load and make recommendations as necessary. Vendor to ensure the environment is within manufacturer-specified operating conditions and clearances. Vendor to document any environmental noncompliance issues and recommend appropriate action as necessary. Maintenance Tasks Vendor to verify Main/Control voltages. Vendor to check chilled water supply temperature, if applicable. Vendor to replace Drive belts, if applicable. Vendor to visually inspect refrigerant level, if applicable. Vendor to visually inspect for refrigerant and / or Chilled Water leaks. Visually inspect for Water/Glycol condenser loop for leaks, if applicable. Vendor to visually inspect Cooling Distribution Unit piping for leaks for excessive condensation. Vendor to verify proper condensate removal from unit. Vendor to replace return air filters, if applicable. Vendor to check and lubricate bearings, if applicable. Vendor to clean dust and debris from unit. Check System Operating Conditions Vendor to review Alarm history and investigate logged alarms. Vendor to confirm unit's ability to maintain temperature and humidity set-points. Vendor to check motor mounts/Pulleys/Bearing set screws, if applicable. Vendor to check compressor operation, if applicable. Vendor to check operation of Outdoor Condenser/Pump package, if applicable. Vendor to check and verify component amperages. Vendor to verify unit modes of operation: Cooling/Reheat/Humidification/Dehumidification. Vendor to verify operation of proportional chilled water actuator, if applicable. Vendor to check electrical connections. Vendor to verify set points for Outdoor Heat Exchanger and / or Pump package, if applicable. Vendor to verify controller configuration and control set-points. Vendor to verify operation of water regulation valves, if applicable. Vendor to check refrigeration pressures/temperatures/settings, if applicable. Vendor to check Glycol concentrations, if applicable. Vendor to check operation of group control. Vendor to confirm cleanliness of evaporator and condenser. Documentation Vendor to document system condition and further service needs and provide that document to the Government. Vendor to make recommendations to the Government regarding Cooling solution repairs or enhancements, if required. 2.2 On-Site Service Deliverables The On-Site Service visit provides the vendor authorized technicians at the Government's location within a specified period of time. The following table lists the details of the service tasks provided with the visit. On-Site Service Inspection Activities Description Cooling equipment Status Vendor to document the status of the cooling unit upon arrival to the site (i.e. - Verify Alarms, Loss of cooling). Cooling Equipment Alarms Vendor to view active alarms, event log and display for alarms / information. Download event logs from the cooling unit. Troubleshoot Vendor to troubleshoot and repair the system as required. Functional testing conducted after corrective action is taken. On-Site Service Report Preparation Vendor to describe the defect / failure of the cooling unit. Vendor to describe the corrective actions taken to resolve the defect/failure of the cooling unit. 2.3 Remote Monitoring Service Deliverables The vendor Remote Monitoring Service (RMS) is a secure, firewall friendly, web-based service that provides real-time monitoring of the health and status of the Government's device. Upon detection of a critical device situation, the Field Engineer will be notified and intervene onsite as necessary. The Government will also be notified of any site related critical issue to help them maintain continuity of service. The convenient RMS web interface provides the Government with a real-time, dynamic snapshot of their system's health, while the flexible profile can be easily accessed to reflect contact changes within their organization. Activities Description Collect & Document customer information Technician acquires pertinent information regarding the physical infrastructure and on-site contact information to facilitate real-time alert notification Monitor 24*7 customer equipment Prompt contact via phone and e-mail with specific recommendations enables timely and informed choice of action during critical events. Notify & dispatch Field Service Engineer Proactively schedule and deploy a Field Service Engineer as necessary to resolve system alerts quickly and efficiently. Monthly Report Highlights potential problem areas and provides recommended solutions based on industry best practices. 3.0 Assumptions The successful performance of the tasks defined in the SOW is based on the following key assumptions: - All scheduled services performed on-site by the vendor will be executed during normal business hours. These hours are Monday through Friday from 8:00 A.M. to 5:00 P.M. weekly, local time. Exceptions are Federal Holidays. Preventive Maintenance upgrades to 7 x 24 are available. On-site response upgrades to 8hr 7 x 24 or 4hr are available. The 4-hour on-site response upgrade may not be available in all locations. - Remote Monitoring Service requires a properly configured vendor management accessory. - Next Business Day is defined as the next day during the business week and normal business hours. - Hours of Operation for the Technical Support are Country specific and include either 7 x 24 or business hours coverage. - Response time is defined as elapsed time between the vendor determines an on-site visit is necessary and the time the FDE arrives at the Government's site. - Preventive Maintenance visits are available on a normal business hours basis with an option to upgrade to 7 x 24, including weekends and holidays. - Geographical restrictions may apply. Government to verify the service coverage and response times with the vendor. - Some aspects of the service definition presented in this SOW may vary by location. In case of conflict between the service definitions contained on this SOW and the local service definitions, the local service definitions will prevail. The following items are not included in the scope of this service: - Repair of damage to the unit due to abuse, misuse, lack of maintenance or other damage caused by outside forces. - Maintenance or repair of heat rejection equipment not supplied by the vendor. - Maintenance or repair of any piping or condensate removal system outside of the cooling unit. - Support for third party equipment. - Any specialized testing or commissioning. - Any testing or sample analysis of the site water supply or water used for evaporative cooling or humidification processes. 4.0 Scope of Responsibility The items stated here are responsibilities of both the vendor and the Government: 4.1 Vendor responsibilities: - Meet the Government's service schedule date. - Perform all of the Maintenance service tasks. - Ensure all actions are completed. - Inform and provide recommendations to the Government about any action items not included in the Statement of Work. 4.2 Government's responsibilities: - Provide dates and times when the scheduled work can be performed - Facilitate site access for the vendor personnel. - Notify the vendor service personnel of any security clearance requirements in advance of arrival. - Notify service personnel of any safety training and safety equipment requirements. - Provide an on-site point of contact. 5.0 Project Work Details The information stated here are the details of the project performed by the vendor for the Government with specifications on date, time and place. 5.1 Schedule Actual set dates will be in accordance with the Government contract period of performance. 5.2 Location The location of this project will be on-site as indicated in the Government contract. 5.3 Completion Criteria The vendor is expected to have finished its written duties when any of the following occurs: - Vendor completes all of the tasks in accordance with the Government contract. - This project and SOW are terminated for other reasons within the scope of the Government contract. Section E - Inspection and Acceptance INSPECTION AND ACCEPTANCE TERMS Supplies/services will be inspected/accepted at: CLIN INSPECT AT INSPECT BY ACCEPT AT ACCEPT BY 0001 Destination Government Destination Government 0002 Destination Government Destination Government 0003 Destination Government Destination Government 0004 Destination Government Destination Government Section F - Deliveries or Performance DELIVERY INFORMATION CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS UIC 0001 POP 15-SEP-2013 TO 14-SEP-2014 N/A NAVAL HOSPITAL BEAUFORT RECEIVING OFFICER 1 PINCKNEY BOULEVARD BEAUFORT SC 29902-6148 +1 (555) 000-0000 FOB: Destination N61337 0002 POP 15-SEP-2013 TO 14-SEP-2014 N/A (SAME AS PREVIOUS LOCATION) FOB: Destination N61337 0003 POP 15-SEP-2013 TO 14-SEP-2014 N/A (SAME AS PREVIOUS LOCATION) FOB: Destination N61337 0004 POP 15-SEP-2013 TO 14-SEP-2014 N/A (SAME AS PREVIOUS LOCATION) FOB: Destination N61337 CLAUSES INCORPORATED BY REFERENCE 52.242-15 Stop-Work Order AUG 1989 Section G - Contract Administration Data CLAUSES INCORPORATED BY FULL TEXT 252.232-7006 WIDE AREA WORKFLOW PAYMENT INSTRUCTIONS (JUN 2012) (a) Definitions. As used in this clause-- "Department of Defense Activity Address Code (DoDAAC)" is a six position code that uniquely identifies a unit, activity, or organization. "Document type" means the type of payment request or receiving report available for creation in Wide Area WorkFlow (WAWF). "Local processing office (LPO)" is the office responsible for payment certification when payment certification is done external to the entitlement system. (b) Electronic invoicing. The WAWF system is the method to electronically process vendor payment requests and receiving reports, as authorized by DFARS 252.232-7003, Electronic Submission of Payment Requests and Receiving Reports. (c) WAWF access. To access WAWF, the Contractor shall-- (1) Have a designated electronic business point of contact in the Central Contractor Registration at https://www.acquisition.gov; and (2) Be registered to use WAWF at https://wawf.eb.mil/ following the step-by-step procedures for self-registration available at this Web site. (d) WAWF training. The Contractor should follow the training instructions of the WAWF Web-Based Training Course and use the Practice Training Site before submitting payment requests through WAWF. Both can be accessed by selecting the "Web Based Training" link on the WAWF home page at https://wawf.eb.mil/. (e) WAWF methods of document submission. Document submissions may be via Web entry, Electronic Data Interchange, or File Transfer Protocol. (f) WAWF payment instructions. The Contractor must use the following information when submitting payment requests and receiving reports in WAWF for this contract/order: (1) Document type. The Contractor shall use the following document type(s). 2 IN 1 SERVICES ONLY ----------------------------------------------------------------------- (2) Inspection/acceptance location. The Contractor shall select the following inspection/acceptance location(s) in WAWF, as specified by the contracting officer. DESTINATION / DESTINATION ----------------------------------------------------------------------- (3) Document routing. The Contractor shall use the information in the Routing Data Table below only to fill in applicable fields in WAWF when creating payment requests and receiving reports in the system. Routing Data Table* Field Name in WAWF Data to be entered in WAWF Pay Official DoDAAC HQ0248 Issue By DoDAAC N00183 Admin DoDAAC N00183 Inspect By DoDAAC N/A Ship To Code N/A Ship From Code N/A Mark For Code N/A Service Approver (DoDAAC) N/A Service Acceptor (DoDAAC) N61337 Accept at Other DoDAAC N/A LPO DoDAAC N61337 DCAA Auditor DoDAAC N/A Other DoDAAC(s) N/A (4) Payment request and supporting documentation. The Contractor shall ensure a payment request includes appropriate contract line item and subline item descriptions of the work performed or supplies delivered, unit price/cost per unit, fee (if applicable), and all relevant back-up documentation, as defined in DFARS Appendix F, (e.g. timesheets) in support of each payment request. (5) WAWF email notifications. The Contractor shall enter the email address identified below in the "Send Additional Email Notifications" field of WAWF once a document is submitted in the system. WAWF Acceptor/COR Email Address: contact@example.gov ----------------------------------------------------------------------- (g) WAWF point of contact. (1) The Contractor may obtain clarification regarding invoicing in WAWF from the following contracting activity's WAWF point of contact. contact@example.gov ----------------------------------------------------------------------- (2) For technical WAWF help, contact the WAWF helpdesk at +1 (555) 000-0000. (End of clause) Section H - Special Contract Requirements CLAUSES INCORPORATED BY FULL TEXT QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) 1.0 PURPOSE This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received. 2.0 AUTHORITY Authority for issuance of this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance; which provides for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the Contracting Officer or his duly authorized representative. 3.0 SCOPE The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The Quality Assurance Surveillance Plan (QASP) is put in place to provide Government oversight of the Contractor's quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract. The QASP is not a part of the contract nor is it intended to duplicate the Contractor's Management Plan. The Government may provide the Contractor an information copy of the QASP as an Attachment to the solicitation to support the Contractor's efforts in developing its plan for maintaining the levels of quality anticipated to be delivered under the terms of the contract. 4.0 GOVERNMENT RESOURCES Contracting Officer - The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor's performance. Contracting Officer's Representative (COR) - An individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment. Assistant Contracting Officer's Representative (ACOR) - An individual designated in writing by the COR to act as his authorized representative to assist in administrating a contract. ACOR limitations are contained in the written letter of appointment. The ACOR provides detailed oversight of the Contractors' performance and reports monthly his or her findings to the COR in a timely complete and impartial fashion. 5.0 METHODS OF QA SURVEILLANCE The below listed methods of surveillance shall be used in the administration of this QASP. The Performance-Based Matrix, describes the methods of surveillance that may be used to monitor the services and deliverables to be provided under the contract. Customer Feedback - Customer feedback may be obtained either from the results of formal customer satisfaction surveys or from random customer complaints. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the COR. The COR shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file. The COR shall also keep the tabulated results of all customer satisfaction surveys on file and shall enter the summary results into the Surveillance Activity Checklist. Random Monitoring - Random monitoring shall be conducted if and when deemed necessary to ensure compliance with the terms of the contract. The COR will conduct the random monitoring. Random Checks/Inspections on Completion of Workload Tasking - Random checks will be conducted to ensure compliance with the QASP Matrix. The COR will conduct the random checks. 6.0 IDENTIFIED QA SURVEILLANCE ITEMS The PBSC items that have been identified for surveillance are identified in the Performance-Based Matrix. 7.0 DOCUMENTATION The COR will maintain a complete Quality Assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government's performance of the quality assurance function. All such records will be retained for the life of this contract. The COR shall forward these records to the Contracting Officer at termination or completion of the contract. For each item on the QASP Matrix that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor's past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken. In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality services in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements. CONTRACTOR DISCREPANCY REPORT CONTRACT NO.: TASK ORDER NO: N/A DATE: TO: (Contractor's name and address) FROM: (Facility Name and address, including COR) DISCREPANCY (INCLUDE REFERENCE): SIGNATURE OF COR: DATE: TO: (Facility name and address, including COR) FROM : (Contractor's name and address) CONTRACTOR RESPONSE AS TO CAUSE AND CORRECTIVE ACTION TAKEN: SIGNATURE OF CONTRACTOR'S REP: DATE: GOVERNMENT COMMENT ON RESPONSE: SIGNATURE OF COR: DATE: SIGNATURE OF CONTRACTING OFFICER: DATE: EQUIPMENT MAINTENANCE QASP MATRIX Deliverable or Service Requirement Measurement/Metric Performance Standard Acceptable Quality Level (AQL) Method of Surveillance Procedures to be taken when performance standards are not met Statement of Work (SOW) Services to be provided At all times the contractor must establish a communication link to the government furnished systems in order to provide services rendered under this contract. If the failure occurs and it is determined to be the fault of the contractor, and the failure lasts more than 4 hours, the contractor will be penalized. 100% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance Failure in more than any 3 metrics below or continued failure in any or all of the below performance work metrics may cause the contractor to be penalized. SOW Paragraph 1.2 Services to be provided. Timeliness & Accuracy Employee Qualifications: Surveys will be included as part of the performance measurement under this contract. Out of every 20 surveys received, 19 shall have a Satisfactory rating or better for customer service. 98% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance SOW Paragraph 3.0 Services to be provided. Timeliness & Accuracy Equipment Maintained per OEM Specs: All equipment maintained per OEM Specs no "after market" parts accepted. Out of every 20 surveys received, 19 shall have a Satisfactory rating or better for customer service. 98% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance SOW Paragraph 3.0 Services to be provided. Timeliness & Accuracy Pre-Work Inspection: All inspections performed with in 30 days of award, all discrepancies reported in writing within 45 days. One survey to be conducted, contractor is either in compliance or not. 100% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance SOW Paragraph 3.2 Timeliness & Accuracy Contractor Material: Contractor to supply all materials and equipment. A survey to be conducted as required, contractor is either in compliance or not. 100% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance SOW Paragraph 3.2 Accuracy Replacement Parts: Contractor to supply OEM replacement parts. No "after market" parts accepted. A survey to be conducted as required, contractor is either in compliance or not. 100% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance SOW Paragraphs 3.2 Accuracy Replacement Parts (Y2K Compliance): Contractor to supply OEM replacement parts. No "after market" parts accepted. A survey to be conducted as required, contractor is either in compliance or not. 100% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance SOW Paragraph 5.1 Timeliness & Accuracy Contract Report: Contractor Field Service Report to be completed accurately and delivered to Bio-Med Repair within 2 days. Out of every 20 surveys received, 19 shall have a Satisfactory rating or better for customer service. 98% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance SOW Paragraph 3.0 Timeliness Preventive Maintenance (Timeliness): Maintenance to be performed 2 times per year. One survey to be conducted after each scheduled maintenance, contractor is either in compliance or not. 100% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance SOW Paragraph 3.0 Performance Preventive Maintenance (Performance): Maintenance to be performed 2 times per year. One survey to be conducted after each scheduled maintenance, contractor is either in compliance or not. 100% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance SOW Paragraph 3.2 Services to be provided. Timeliness & Accuracy Corrective Maintenance: All equipment maintained per OEM Specs no "after market" parts accepted. Out of every 20 surveys received, 19 shall have a Satisfactory rating or better for customer service. 98% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance SOW Paragraph 3.0 Services to be provided. Timeliness & Accuracy Equiptment Modification / Upgrades: All equipment to upgraded within 30 days of new software release. Out of every 20 surveys received, 19 shall have a Satisfactory rating or better for customer service. 98% Government representative to monitor FAR Clause 52.212-4(a) - Inspection/Acceptance CONTRACT ADMINISTRATION PLAN 1. Definitions. 1.1 Administrative Contracting Officer (ACO). To the extent that the Procuring Contracting Officer (PCO) has delegated contract administration, the Government official responsible for administering the contract. For the purposes of this contract, the PCO has retained contract administration responsibilities. Therefore, the terms PCO and ACO refer to different functions performed by the same individual. 1.2 Alternate Contracting Officer's Representative (ACOR). In the absence of the Contracting Officer's Representative (COR), the Government official appointed in writing by the PCO who functions as the technical representative of the PCO for a specific contract, for a specified period of time. 1.3 Bureau of Medicine and Surgery (BUMED). The Department of the Navy command responsible for all Navy health contracting initiatives. 1.4 Commanding Officer. The medical department officer that has ultimate responsibility for the operation of a Military Treatment Facility (MTF). 1.5 Contracting Officer's Representative (COR). The Government official appointed in writing by the PCO who functions as the technical representative of the PCO. 1.6 Contractor. The offeror identified in blocks 8 and 13of the Standard Form 18 and its employees who are providing services under the contract. 1.7 Reserved 1.8 Reserved 1.9 Military Treatment Facility (MTF). A Department of Defense (DoD) hospital or medical or health center that may require services under these contracts. The abbreviation, "MTF" includes all the Branch Medical or Health Clinics, Medical Administrative Units, Branch Medical or Health Annexes and other subordinate clinical activities specified in these contracts. The abbreviation, "MTF" also refers to any military treatment facility within the scope of these contracts. 1.10 Naval Medical Center Portsmouth (NMCP). The Department of the Navy command responsible for executing contracting authority within Navy Medicine East. 1.11 Procuring Contracting Officer (PCO). The Government official within NMCP authorized by warrant to enter into these contracts for the Government. 1.12 Supervisor. The Government official whose duty it is to provide day-to-day direction to, and oversight of, contractor personnel, including supervisory functions such as time and attendance. Applicable to personal services contracts only. 1.13 Reserved 2. Responsibilities. 2.1 The Navy's ASSISTANT CHIEF FOR HEALTH CARE OPERATIONS, BUREAU OF MEDICINE AND SURGERY (BUMED Code M3) as Program Manager shall: 2.1.1 Establish medical contract policy guidance. 2.1.2 Provide overall direction for the planning, development, and operation of all Navy MTFs. 2.1.3 Monitor the progress and achievement of medical contracts within the Navy's health care delivery system. 2.1.4 Serve as subject matter expert for all technical aspects of medical contracting efforts. 2.2 The PCO, NMCP shall: 2.2.1 Perform all required pre-award actions including providing information or answering questions that arise during the solicitation period and as a result of Freedom of Information Act (FOIA) inquiries. 2.2.2 Review the Contract Administration Plan (CAP). The PCO shall furnish sample COR nomination letters to the MTF in accordance with NAVSUPINST 4205.3D. delete TA verbiage? 2.2.3 Verify that the individual(s) nominated to act as COR have had the required training and the necessary experience. If the PCO determines that a nominee does not meet experience and training requirements, the PCO shall request that the MTF nominate another individual. 2....