This Government Contract opportunity from California was posted on May 26, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Application Support and Help Desk Services

Closed

State & Local

Submission Closed06/22/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541519

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AI Contract Overview

The contract titled "Application Support and Help Desk Services" involves providing comprehensive technical support across Tier 1 to Tier 3 levels for user issues. This includes diagnosing and resolving system errors within established service level agreements, specifically addressing Level A errors within an eight-hour window. Additional responsibilities include maintaining up-to-date documentation and developing user training materials to ensure effective usage and support of the system. Issued by the Public Works agency of California, this subcontract falls under the NAICS code 541519, which pertains to specialized IT services. The solicitation was posted on May 26, 2026, with a response deadline set for June 22, 2026. Although specific location details for the place of performance and office address are not provided, the contract emphasizes timely and quality support service delivery to facilitate smooth system operation and user satisfaction.

General Info

Provide Tier 1-3 technical support, resolve Level A errors in 8 hours, develop training materials.

Agency

California → Public WorksView Agency

NAICS

541519 - Other Computer Related ServicesView NAICS

Place of Performance

CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 12602047.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

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AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedMay 26

subcontract

Response DeadlineJun 22

Deadline has passed

Submission Closed

06/22/2026, 10:00:00 PM UTC

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Organization & Contact Information

AgencyCalifornia → Public Works

ContactsNo contacts available

OfficeN/A

Organization / Agency

California → Public Works

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

Provide Tier 1–3 technical support for users, resolve system errors within SLA (Level A errors within 8 hours), and maintain documentation and user training materials.