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This Pre-Solicitation opportunity from Department Of Homeland Security was posted on December 13, 2022. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Application Support Center (ASC)Draft RFP Responses

Closed
USCIS_ASC_DraftRFPresponses_9Dec2022Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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General Info

NAICS

541513 - Computer Facilities Management Services

Place of Performance

VT, USA

Set-Aside

NONE

Documents

1

ASC_Draft_RFP_Questions.xlsx

XLSX

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Timeline

1 update
PhaseClosed
Posted

Presolicitation

Notice updated

The notice description changed.

Response Deadline

Deadline has passed

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts2 people available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA
Contacts
Anthony David Suarez
Charnique Thomas

Full Description

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Amendment 1 (13 Dec) - One interested party's questions were mistakenly left out. This amendment adds responses to those questions. This posting is to provide responses to the Application Support Center (ASC) Draft RFP that was released on 1 Nov 2022. No responses are requested at this time. These responses are provided for informational purposes to maintain transparency with our industry partners and the final RFP will supplant any information in these posted responses. If there is a contradiction between these responses and the final RFP, the final RFP terms and conditions take precedence.

More opportunities from Department Of Homeland Security → USCIS Contracting Office(erbur)

Same awarding agency

NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
Wired Telecommunications Carriers

POSTED

about 22 hours ago

DEADLINE

in 14 days
View Details

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