This Solicitation opportunity from California was posted on August 21, 2024. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Arcgis Managed Services And Related Support
Contract Overview
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The County of Santa Clara is seeking a qualified vendor to provide comprehensive cloud hosting and management services for its Esri ArcGIS Enterprise platform, which is the County’s standard GIS system. The contract involves migrating the existing ArcGIS environment from the County’s Azure infrastructure to a vendor-managed Azure cloud, along with provisioning and managing the necessary hardware and software infrastructure for ArcGIS applications, including ArcGIS Pro and Desktop. The vendor will be responsible for deploying, configuring, and optimizing servers, as well as handling software upgrades, updates, patches, and security measures to ensure system security and performance. Data management services such as storage, backups, database management, and data extraction from on-premises databases are also required. Additionally, the vendor must provide 24/7 monitoring and support to ensure system performance, address emergencies, and optimize configurations for efficiency. Security management must adhere to the County’s information security guidelines, including vulnerability monitoring and patching. On-demand services for additional ArcGIS servers or features, along with training for GIS analysts and administrators, are part of the scope. The project emphasizes thorough documentation of configurations and procedures. The initial contract term is up to three years, with options for renewal, and proposals must meet mandatory requirements outlined in the RFP. All submissions are to be made electronically via Periscope Holdings, with an optional pre-proposal conference to be held prior to the response deadline.
General Info
NAICS
Place of Performance
CA, USASet-Aside
Timeline
Submission Closed
Organization & Contact Information
Full Description
2. Software, Upgrade, Updates and Patch Management: a. Plan and execute the upgrade and update of the County’s ArcGIS environment, including version and function compatibility. b. Regularly apply updates, patches, and service packs to ensure that the ArcGIS software, virtual server and operating system are up-to-date and secure.
3. Data Management: a. Data storage and backup services b. Database management, including data loading, updating, indexing, creating view, and optimization. c. Extract data from County on-premises database through database views.
4. 24/7 Monitoring and Performance Monitoring and Optimization: a. Continuous monitoring of the ArcGIS environment to identify and address issues in real-time. b. 24/7 support services to handle emergencies and critical incidents. c. Continuous monitoring of system performance to identify and address issues promptly. d. Optimization of configurations for better performance.
5. Security Management: a. Follow County Information Security’s (ISO)guidelines, implementation, and management of security measures to protect ArcGIS systems and data. b. Monitor for security vulnerabilities and applying necessary patches.
6. On-Demand Services: County may need additional cloud services that enables additional ArcGIS Enterprise servers/features.
7. County On-Boarding Training: GIS Analysts, ArcGIS Enterprise Application Administrators.
8. Documentation: a. Creation and maintenance of documentation for configurations, processes, and procedures. The mandatory requirements are stated in Mandatory Requirements Checklist as referenced in APPENDIX A1. Proposals not meeting the mandatory requirements will not be considered for further evaluation. If an award is made, it is the County’s intent to award a contract with an initial term of up to three (3) years, with option to renew for two (2) additional years, unless terminated earlier or otherwise amended. The County will hold an optional pre-proposal conference on the date and time specified in Section III.A of this RFP. All proposers intending to respond to this RFP are encouraged to attend the pre-proposal conference either in person or via the teleconference line provided. THIS RFP SOLICITATION REQUIRES ALL PROPOSALS TO BE SUBMITTED ELECTRONICALLY THROUGH PERISCOPE HOLDINGS. NO PAPER, EMAIL OR FAX SUBMISSIONS WILL BE ACCEPTED AND MAY BE DEEMED NONRESPONSIVE .
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